Toolkit Part A – Communication Tools
MULTIPLE CHOICE
1. To know _____, ask the question, “Is this communication necessary, and what specific results am
I seeking?”
a. WHY you are communicating c. WHEN to speak
b. WHO your targets are d. HOW to communicate effectively
ANS: A PTS: 1 REF: 632
2. Knowing WHAT is expected and when to go into detail is directly related to knowing _____.
a. WHO your targets are
b. WHEN to speak and when to remain silent
c. HOW to communicate effectively
d. WHERE to communicate best
ANS: A PTS: 1 REF: 632
3. When preparing written documents, keep in mind all of the following suggestions EXCEPT
_____.
a. keep your writing concise and well-organized
b. use an appropriate style
c. impress your audience with the size of your vocabulary
d. check your work carefully
ANS: C PTS: 1 REF: 633-634
,4. For most standard documents, Microsoft suggests writers aim for a Flesch Reading Ease score of
_____.
a. 10-20 c. 60-70
b. 30-40 d. 90-100
ANS: C PTS: 1 REF: 634
5. For most standard documents, Microsoft suggests writers aim for a Flesch-Kincaid Grade Level
score of _____.
a. 5.0 to 6.0 c. 9.0 to 10.0
b. 7.0 to 8.0 d. 11.0 to 12.0
ANS: B PTS: 1 REF: 634
6. In a report, the findings section is used to _____.
a. summarize the entire project in several paragraphs
b. present the best system alternative, with a brief explanation
c. contain a large number of supporting documents
d. describe the major conclusions reached
ANS: D PTS: 1 REF: 639
7. In a report, the recommendations section is used to _____.
a. summarize the entire project in several paragraphs
b. present the best system alternative, with a brief explanation
c. contain a large number of supporting documents
d. describe the major conclusions reached
, ANS: B PTS: 1 REF: 639
8. Overall guidelines for preparing an effective slide presentation include all of the following
EXCEPT _____.
a. use bullets rather than numbers, unless showing a specific sequence
b. strive for a consistent look and feel among slides
c. use appropriate point sizes for titles and body text
d. during the presentation, read the slides to the audience
ANS: D PTS: 1 REF: 641
9. When preparing a slide presentation, try to follow the rule often called the 7 by 7 rule: _____.
a. at least seven topics per slide, and at least seven items per topic
b. no more than seven topics per slide, and no more than seven items per topic
c. at least seven items per slide, and at least seven words per item
d. no more than seven items per slide, and no more than seven words per item
ANS: D PTS: 1 REF: 641
10. If nervousness is a problem when facing an audience, keep all of the following suggestions in
mind EXCEPT _____.
a. control your environment c. use meaningless filler words and phrases
b. turn your nervousness to your advantage d. practice and build your confidence
ANS: C PTS: 1 REF: 642-643
, TRUE/FALSE
1. The why, who, what, when, and how of communications are important questions that must be
answered before you communicate.
ANS: T PTS: 1 REF: 632
2. When preparing a written document, use a conversational tone in formal documents and a
business tone in informal documents.
ANS: F PTS: 1 REF: 633
3. A spell checker will identify instances when the word “their” is used instead of the word “there.”
ANS: F PTS: 1 REF: 634
4. The Flesch Reading Ease score measures the average sentence length and the average number of
syllables per word and produces a rating level to a U.S. grade-school level.
ANS: F PTS: 1 REF: 634
5. The Flesch-Kincaid Grade Level score measures the average sentence length and the average
number of syllables per word and rates the text on a 100-point scale.
ANS: F PTS: 1 REF: 634
6. E-mail usually is less formal than other written communication, but rules of good grammar,
correct spelling, and clear writing still must be followed.
ANS: T PTS: 1 REF: 634
MULTIPLE CHOICE
1. To know _____, ask the question, “Is this communication necessary, and what specific results am
I seeking?”
a. WHY you are communicating c. WHEN to speak
b. WHO your targets are d. HOW to communicate effectively
ANS: A PTS: 1 REF: 632
2. Knowing WHAT is expected and when to go into detail is directly related to knowing _____.
a. WHO your targets are
b. WHEN to speak and when to remain silent
c. HOW to communicate effectively
d. WHERE to communicate best
ANS: A PTS: 1 REF: 632
3. When preparing written documents, keep in mind all of the following suggestions EXCEPT
_____.
a. keep your writing concise and well-organized
b. use an appropriate style
c. impress your audience with the size of your vocabulary
d. check your work carefully
ANS: C PTS: 1 REF: 633-634
,4. For most standard documents, Microsoft suggests writers aim for a Flesch Reading Ease score of
_____.
a. 10-20 c. 60-70
b. 30-40 d. 90-100
ANS: C PTS: 1 REF: 634
5. For most standard documents, Microsoft suggests writers aim for a Flesch-Kincaid Grade Level
score of _____.
a. 5.0 to 6.0 c. 9.0 to 10.0
b. 7.0 to 8.0 d. 11.0 to 12.0
ANS: B PTS: 1 REF: 634
6. In a report, the findings section is used to _____.
a. summarize the entire project in several paragraphs
b. present the best system alternative, with a brief explanation
c. contain a large number of supporting documents
d. describe the major conclusions reached
ANS: D PTS: 1 REF: 639
7. In a report, the recommendations section is used to _____.
a. summarize the entire project in several paragraphs
b. present the best system alternative, with a brief explanation
c. contain a large number of supporting documents
d. describe the major conclusions reached
, ANS: B PTS: 1 REF: 639
8. Overall guidelines for preparing an effective slide presentation include all of the following
EXCEPT _____.
a. use bullets rather than numbers, unless showing a specific sequence
b. strive for a consistent look and feel among slides
c. use appropriate point sizes for titles and body text
d. during the presentation, read the slides to the audience
ANS: D PTS: 1 REF: 641
9. When preparing a slide presentation, try to follow the rule often called the 7 by 7 rule: _____.
a. at least seven topics per slide, and at least seven items per topic
b. no more than seven topics per slide, and no more than seven items per topic
c. at least seven items per slide, and at least seven words per item
d. no more than seven items per slide, and no more than seven words per item
ANS: D PTS: 1 REF: 641
10. If nervousness is a problem when facing an audience, keep all of the following suggestions in
mind EXCEPT _____.
a. control your environment c. use meaningless filler words and phrases
b. turn your nervousness to your advantage d. practice and build your confidence
ANS: C PTS: 1 REF: 642-643
, TRUE/FALSE
1. The why, who, what, when, and how of communications are important questions that must be
answered before you communicate.
ANS: T PTS: 1 REF: 632
2. When preparing a written document, use a conversational tone in formal documents and a
business tone in informal documents.
ANS: F PTS: 1 REF: 633
3. A spell checker will identify instances when the word “their” is used instead of the word “there.”
ANS: F PTS: 1 REF: 634
4. The Flesch Reading Ease score measures the average sentence length and the average number of
syllables per word and produces a rating level to a U.S. grade-school level.
ANS: F PTS: 1 REF: 634
5. The Flesch-Kincaid Grade Level score measures the average sentence length and the average
number of syllables per word and rates the text on a 100-point scale.
ANS: F PTS: 1 REF: 634
6. E-mail usually is less formal than other written communication, but rules of good grammar,
correct spelling, and clear writing still must be followed.
ANS: T PTS: 1 REF: 634
