Ch01
Student: ___________________________________________________________________________
1. Which one of the following is considered an effective Human Resource Management (HRM) activity?
A. The use of graphology for selection and placement.
B. The practice of not integrating HRM activities with goals.
C. Implementing programs because a competitor is using the program.
D. Developing valid methods for team building.
E. Developing methods for team building without consulting current research.
2. All the following statements regarding the vision of HRM activities in the 21stcentury are true
EXCEPT:
A. responsive to competition and globalization.
B. closely linked to the organization's strategic plans.
C. HRM practice is a lagging indicator for financial performance.
D. coordinated effort of HR managers and line managers.
E. focused on customer service.
3. The products or services of HRM include the following EXCEPT:
A. organizational restructuring.
B. job design.
C. personnel planning.
D. evaluating.
E. arbitrating.
4. Which of the following does not offer sources of uniqueness?
A. Financial or economic capability.
B. Product capability.
C. Technical capability.
D. Equal employment capability.
E. Organizational capability.
5. What effect has increased government regulation and litigation had on HR management (HRM) in U.S.
firms?
A. Diminished HRM status.
B. Elevated HRM status.
C. Individuals have become "scared away" from entering the field.
D. There has been no significant effect.
E. HRM costs have been reduced.
6. Which of the following statements is NOT characteristic of today's workforce?
A. Greater percentages of dual-career couples compose the labor force.
B. There are an increasing number of workers with disabilities entering the workforce due to the passage
of the Americans with Disabilities Act.
C. The number of women entering the workforce has begun to decrease.
D. Greater numbers of minorities have entered the workforce and are beginning to move into previously
white, male-dominated positions.
E. The number of immigrants entering the workforce is expected to increase.
1
,7. Customer value refers to which of the following:
A. the way customers perceive how they are treated by an organization's labor force.
B. the reputation a company receives when it produces something that is "hip".
C. the way the organization designs products based on customer data.
D. the way a company utilized resources, regardless of environmental impact.
E. the way a company avoids socially responsible behavior that has the slightest impact on the costs of
its products or services.
8. __________ involves the arrangement of work tasks based on the interaction of people, technology, and
the tasks to be performed in the context of the mission, goals, and the strategic plan of the organization.
A. Employee and organizational development
B. Organizational design
C. Staffing
D. Performance management
E. Organizational development
9. The two HRM domains that should pay particular attention to compliance of ADA are:
A. wage administration and performance appraisal.
B. OSHA compliance and insurance benefits.
C. customer satisfaction and employee surveys.
D. organizational design and selection.
E. flexible benefit programs and record keeping.
10. According to the text, what should be the most effective HRM programs do?
A. Increase productivity
B. Focus on employee satisfaction
C. Keep the organization's mission and strategic plan in mind
D. Better profits
E. Provide a higher return on investment
11. One of the primary roles of the HRM practitioner should be to:
A. give employees competitive compensation and a high quality of work life and bargain with senior
management for employee rights.
B. manage effectiveness by keeping the interest of employees, interest of customers and the interests of
stockholders separate.
C. keep stockholders happy by reducing labor force.
D. build and sustain core competencies, and maintain flexibility to react to changes in the marketplace
and technology.
E. to keep workforce reduction strategies available at all times
12. According to one HR manager, the five criteria for sound measurement of effective employees are:
A. quantity, quality, cost, satisfaction, profits impact.
B. quantity, quality, cost, timeliness, positive impact.
C. quantity, quality, cost, timeliness, profits.
D. quantity, quality, caring, satisfaction, positive impact.
E. quantity, quality, caring, cost, profits.
2
,13. The linkage between __________ and __________ is vital to maintaining a competitive advantage.
A. uniqueness; employee satisfaction
B. stock prices; perceived customer value
C. uniqueness; perceived customer value
D. stock prices; employee satisfaction
E. profits; effective supervision
14. Which of the following statements is TRUE regarding the relationship between HRM departments and
management?
A. Most HR managers are in line management positions to enable them to enforce decisions.
B. Management in general is motivated by the same agenda as the HRM function.
C. HRM programs can be effective without the support of line management.
D. HRM should assist management in the task of integrating and coordinating the interest of various
organizational constituencies.
E. HR managers typically set the strategic goals followed by line managers.
15. For HRM, measurement can:
A. it can reduce the TQM of an organization.
B. it can decrease the value of HRM to the organization.
C. it can establish the link between HRM functions and the organization's strategic goals.
D. it can jeopardize the bottom line.
E. it can increase complexity and errors in HR program delivery
16. HRM specialists place more value than students on:
A. training to fix poor employee attitudes toward customer problems.
B. organizational culture to correct quality of product or service
C. selection to help obtain personnel with more positive attitudes regarding customer problems.
D. job management.
E. compensation and supervision.
17. The contemporary trends that are related to the increased importance of HRM are:
A. concern over productivity and using technology, need to be flexible, increasing global competition,
increase in lawsuits related to HRM, and a changing workforce.
B. concern over productivity and using technology, need to be flexible, increasing global competition,
increase strategic planning, and more women and minorities in the workforce.
C. measurement issues, diversity of the workforce, employee involvement in HRM activities, instilling a
sense of ownership in HRM activities in line managers and employees, and employee training and
development.
D. concern over productivity and using technology, diversity of the workforce, increase in strategic
planning, instilling a sense of ownership in HRM activities in line managers and employees, and the
need to be flexible.
E. concern over productivity and using technology, increase in strategic planning, increasing global
competition, diverse workforce, need to be flexible, and the increase in HRM related litigation.
3
, 18. The major domains of HRM include:
A. acquiring human resource capability, developing human resource capability, rewarding and
compensation human resources, and quality of work life and productivity improvement programs.
B. acquiring human resource capability, developing human resource capability, rewarding and
compensation human resources, and affirmative action and quality of work life.
C. acquiring human resource capability, developing human resource capability, rewarding and
compensation human resources, and managing human resources and enhancing productivity and
quality of work life.
D. acquiring human resource capability, health and safety, rewarding and compensation human
resources, and managing human resources and enhancing productivity and quality of work life.
E. acquiring human resource capability, developing human resource capability, rewarding and
compensation human resources, employee/employer relations and health and safety.
19. Which of the following statements is TRUE?
A. Large companies tend to have poorly trained HR decision makers while small companies are staffed
with better trained HR specialists.
B. Despite HRM research that indicates handwriting analysis does not predict performance, more
companies are using graphology as a selection tool.
C. The effectiveness of high performance work systems is measured on how well HRM activities work
independent of strategic initiatives.
D. HR objectives should be aligned with general company culture.
E. NONE of these items is true.
20. According to the text, which of the following is TRUE?
A. HRM software is not yet available to download from the Internet that allows the selection process to
be completely automated.
B. The Internet has not yet affected HRM.
C. The Internet is actively used to recruit technical personnel.
D. Government agencies, like the CIA, do not use the Internet to recruit.
E. HR specialists have no interest in developing the right system for their particular situation.
21. Human resource decisions regarding such things as compensation, merit pay, profit sharing, health care,
and pensions are part of the human resource domain of:
A. staffing
B. employee training and organizational development.
C. reward systems, and benefits.
D. organizational design
E. performance appraisal and management.
22. Effectiveness of the performance of human resource professionals is defined in terms of:
A. meeting requirements of customers at the lowest cost possible.
B. meeting or exceeding customer requirements.
C. providing the highest quality of work.
D. providing the highest possible quantity of work.
E. getting work done in a timely fashion.
4
Student: ___________________________________________________________________________
1. Which one of the following is considered an effective Human Resource Management (HRM) activity?
A. The use of graphology for selection and placement.
B. The practice of not integrating HRM activities with goals.
C. Implementing programs because a competitor is using the program.
D. Developing valid methods for team building.
E. Developing methods for team building without consulting current research.
2. All the following statements regarding the vision of HRM activities in the 21stcentury are true
EXCEPT:
A. responsive to competition and globalization.
B. closely linked to the organization's strategic plans.
C. HRM practice is a lagging indicator for financial performance.
D. coordinated effort of HR managers and line managers.
E. focused on customer service.
3. The products or services of HRM include the following EXCEPT:
A. organizational restructuring.
B. job design.
C. personnel planning.
D. evaluating.
E. arbitrating.
4. Which of the following does not offer sources of uniqueness?
A. Financial or economic capability.
B. Product capability.
C. Technical capability.
D. Equal employment capability.
E. Organizational capability.
5. What effect has increased government regulation and litigation had on HR management (HRM) in U.S.
firms?
A. Diminished HRM status.
B. Elevated HRM status.
C. Individuals have become "scared away" from entering the field.
D. There has been no significant effect.
E. HRM costs have been reduced.
6. Which of the following statements is NOT characteristic of today's workforce?
A. Greater percentages of dual-career couples compose the labor force.
B. There are an increasing number of workers with disabilities entering the workforce due to the passage
of the Americans with Disabilities Act.
C. The number of women entering the workforce has begun to decrease.
D. Greater numbers of minorities have entered the workforce and are beginning to move into previously
white, male-dominated positions.
E. The number of immigrants entering the workforce is expected to increase.
1
,7. Customer value refers to which of the following:
A. the way customers perceive how they are treated by an organization's labor force.
B. the reputation a company receives when it produces something that is "hip".
C. the way the organization designs products based on customer data.
D. the way a company utilized resources, regardless of environmental impact.
E. the way a company avoids socially responsible behavior that has the slightest impact on the costs of
its products or services.
8. __________ involves the arrangement of work tasks based on the interaction of people, technology, and
the tasks to be performed in the context of the mission, goals, and the strategic plan of the organization.
A. Employee and organizational development
B. Organizational design
C. Staffing
D. Performance management
E. Organizational development
9. The two HRM domains that should pay particular attention to compliance of ADA are:
A. wage administration and performance appraisal.
B. OSHA compliance and insurance benefits.
C. customer satisfaction and employee surveys.
D. organizational design and selection.
E. flexible benefit programs and record keeping.
10. According to the text, what should be the most effective HRM programs do?
A. Increase productivity
B. Focus on employee satisfaction
C. Keep the organization's mission and strategic plan in mind
D. Better profits
E. Provide a higher return on investment
11. One of the primary roles of the HRM practitioner should be to:
A. give employees competitive compensation and a high quality of work life and bargain with senior
management for employee rights.
B. manage effectiveness by keeping the interest of employees, interest of customers and the interests of
stockholders separate.
C. keep stockholders happy by reducing labor force.
D. build and sustain core competencies, and maintain flexibility to react to changes in the marketplace
and technology.
E. to keep workforce reduction strategies available at all times
12. According to one HR manager, the five criteria for sound measurement of effective employees are:
A. quantity, quality, cost, satisfaction, profits impact.
B. quantity, quality, cost, timeliness, positive impact.
C. quantity, quality, cost, timeliness, profits.
D. quantity, quality, caring, satisfaction, positive impact.
E. quantity, quality, caring, cost, profits.
2
,13. The linkage between __________ and __________ is vital to maintaining a competitive advantage.
A. uniqueness; employee satisfaction
B. stock prices; perceived customer value
C. uniqueness; perceived customer value
D. stock prices; employee satisfaction
E. profits; effective supervision
14. Which of the following statements is TRUE regarding the relationship between HRM departments and
management?
A. Most HR managers are in line management positions to enable them to enforce decisions.
B. Management in general is motivated by the same agenda as the HRM function.
C. HRM programs can be effective without the support of line management.
D. HRM should assist management in the task of integrating and coordinating the interest of various
organizational constituencies.
E. HR managers typically set the strategic goals followed by line managers.
15. For HRM, measurement can:
A. it can reduce the TQM of an organization.
B. it can decrease the value of HRM to the organization.
C. it can establish the link between HRM functions and the organization's strategic goals.
D. it can jeopardize the bottom line.
E. it can increase complexity and errors in HR program delivery
16. HRM specialists place more value than students on:
A. training to fix poor employee attitudes toward customer problems.
B. organizational culture to correct quality of product or service
C. selection to help obtain personnel with more positive attitudes regarding customer problems.
D. job management.
E. compensation and supervision.
17. The contemporary trends that are related to the increased importance of HRM are:
A. concern over productivity and using technology, need to be flexible, increasing global competition,
increase in lawsuits related to HRM, and a changing workforce.
B. concern over productivity and using technology, need to be flexible, increasing global competition,
increase strategic planning, and more women and minorities in the workforce.
C. measurement issues, diversity of the workforce, employee involvement in HRM activities, instilling a
sense of ownership in HRM activities in line managers and employees, and employee training and
development.
D. concern over productivity and using technology, diversity of the workforce, increase in strategic
planning, instilling a sense of ownership in HRM activities in line managers and employees, and the
need to be flexible.
E. concern over productivity and using technology, increase in strategic planning, increasing global
competition, diverse workforce, need to be flexible, and the increase in HRM related litigation.
3
, 18. The major domains of HRM include:
A. acquiring human resource capability, developing human resource capability, rewarding and
compensation human resources, and quality of work life and productivity improvement programs.
B. acquiring human resource capability, developing human resource capability, rewarding and
compensation human resources, and affirmative action and quality of work life.
C. acquiring human resource capability, developing human resource capability, rewarding and
compensation human resources, and managing human resources and enhancing productivity and
quality of work life.
D. acquiring human resource capability, health and safety, rewarding and compensation human
resources, and managing human resources and enhancing productivity and quality of work life.
E. acquiring human resource capability, developing human resource capability, rewarding and
compensation human resources, employee/employer relations and health and safety.
19. Which of the following statements is TRUE?
A. Large companies tend to have poorly trained HR decision makers while small companies are staffed
with better trained HR specialists.
B. Despite HRM research that indicates handwriting analysis does not predict performance, more
companies are using graphology as a selection tool.
C. The effectiveness of high performance work systems is measured on how well HRM activities work
independent of strategic initiatives.
D. HR objectives should be aligned with general company culture.
E. NONE of these items is true.
20. According to the text, which of the following is TRUE?
A. HRM software is not yet available to download from the Internet that allows the selection process to
be completely automated.
B. The Internet has not yet affected HRM.
C. The Internet is actively used to recruit technical personnel.
D. Government agencies, like the CIA, do not use the Internet to recruit.
E. HR specialists have no interest in developing the right system for their particular situation.
21. Human resource decisions regarding such things as compensation, merit pay, profit sharing, health care,
and pensions are part of the human resource domain of:
A. staffing
B. employee training and organizational development.
C. reward systems, and benefits.
D. organizational design
E. performance appraisal and management.
22. Effectiveness of the performance of human resource professionals is defined in terms of:
A. meeting requirements of customers at the lowest cost possible.
B. meeting or exceeding customer requirements.
C. providing the highest quality of work.
D. providing the highest possible quantity of work.
E. getting work done in a timely fashion.
4
