DECA Study Test 2023/2024 with Complete Solutions

A jurisdiction's judicial system strives to treat all parties fairly by A. developing contracts B. implementing flexible laws C. interrogating witnesses D. following legal procedure - ANSWER-D It is often best for a business to use an exclusive distribution pattern when it A. needs to maintain tight control over a product B. prefers to have its intermediaries promote the product C. chooses to eliminate intermediaries D. wants the product to be available in all possible locations - ANSWER-A Sasha has just received a fax order from a customer. The customer has requested six each of a certain product, but has not indicated the desired color. What can Sasha do to make sure that the customer receives the desired product? A. contact the customer and ask him/her what color she/he wants B. select the color based on the most available in stock C. have the warehouse staff ship one in each color D. e-mail the customer and advise him/her that the order is incomplete - ANSWER-A The primary advantage to businesses using electronic data interchange (EDI) systems in the channel management function is that the systems A. ensure that product quality standards are achieved B. provide buyers with a greater selection of goods and services C. allow sellers to track the transportation route of orders D. streamline communication between buyers and sellers - ANSWER-D Slotting allowances are an ethical issue that businesses must consider because these types of fees can A. increase customer's choices B. encourage high tariffs C. discourage innovation D. decrease channel reliability - ANSWER-C Chadwell's Toy Palace is planning a "buy one, ger one free" sale for some popular toys. what will the store need to do to ensure that there are enough products available to meet the changing demand? A. send copies of the promotional literature to the store's vendors B. hire additional warehouse staff for the duration of the sale C. change the distribution strategy from selective to intensive d. purchase higher quantities of the sale items in a timely manner - ANSWER-D Which of the following in a situation in which horizontal conflict may occur among channel members A. scrambled merchandising B. chargebacks C. direct selling D. franchisor restrictions on franchisees - ANSWER-A One way to demonstrate active listening is by A. focusing your attention on distractions B. interrupting the speaker to ask questions C. taking steps to minimize barriers D. concentrating only on the points you want to hear - ANSWER-C Effective not-taking involves summarizing key concepts in ways that A. reflect proper punctuation and grammar B. are meaningful to the note-taker C. make sense to the speaker D. include personal opinion and bias - ANSWER-B What component is important to include in all types of inquiry letters A. attention-getting title B. personal qualifications C. project specifications D. contact information - ANSWER-D What should the first section of an executive summary contain? A. a letter of authorization B. a letter of recommended course of action C. a statement of the report's purpose D. an acknowledgement of the report's sponsors - ANSWER-C When participating in a project-status meeting, it is important for a participant to A. be prepared to provide an update B. monopolize the conversation C. provide information about new company policies D. take notes for the group - ANSWER-A An important aspect of fulfilling a company's brand promise is to A. develop different trade characters for different marker segments B. change the company's slogan on a regular basis C. establish different policies for different types of customers D. use touch points to create positive customer experiences - ANSWER-D What type of software program allows a business employee and a customer to communicate in real time from a computer by typing text?