Appendix 1
MULTIPLE CHOICE QUESTIONS
* = Correct answer
Chapter 2: Self-Awareness: A Point of Departure
1. According to the assertiveness style inventory by Bowen, of the following
basic behaviors, which hinders effective interpersonal relations?
I. Passive II. Aggressive III. Assertive
a. only I
b. only II
c. only III
* d. I and II
e. II and III
2. Inclusion is the interpersonal need that balances:
a. power and influence in relationships.
* b. the desire to be part of a group or the desire for solitude.
c. the desire for warmth and the desire to maintain distance.
d. the desire to help others or to be helped.
e. none of the above.
3. Each interpersonal need has the subdimensions of:
I. expressed desire II. direct desire III. wanted desire
a. I and II
b. II and III
* c. I and III
d. all of the above
e. none of the above
4. A high passive score on the assertiveness scale often indicates:
* a. a person tries to please everyone.
b. a person is inconsistent.
c. a person is unsuccessful.
d. all of the above.
e. none of the above.
167
,5. In group situations, an assertive person is effective because s/he:
a. is able to efficiently override opposing viewpoints.
b. can easily make decisions because s/he holds opinions of others in little
regard.
c. facilitates effective interaction because s/he intensifies a similar
dysfunctional behavior.
* d. openly stands up for his/her rights and views and encourages others to do
the same.
6. A task-oriented person who is not prone to show personal feelings is most
likely:
a. Indirect.
b. Passive.
* c. Self-contained.
d. Direct.
7. A Relator scores how on the behavioral graph?
a. high assertive and high task oriented
b. low assertive and low task oriented
c. high assertive and high relationship oriented
* d. low assertive and high relationship oriented
8. A person who supports and actively listens to others, seeks security and is
slow at making decisions and taking action is likely to be a:
a. Thinker.
b. Socializer.
c. Director.
* d. Relator.
9. A Theory X manager believes employees:
* a. will only work under formal authority and control.
b. will seek responsibility.
c. inherently dislike work but will, nonetheless, exercise self-direction
and self-control.
d. all of the above.
10. According to McGregor, a manager scoring high on Theory Y
assumptions is:
a. unlikely to delegate authority.
* b. confident in other’s abilities.
c. an ineffective manager.
d. a natural leader.
e. all of the above.
168
,Chapter 3: Self-Management: Clarifying Values, Setting Goals
and Planning
1. _____ are stable, enduring beliefs about what is worthwhile in life and
what behaviors are desirable for achieving them.
a. motives
b. goals
c. plans
* d. values
2. A comfortable, prosperous life, world peace, and wisdom are all
examples of _____ values.
* a. terminal
b. instrumental
c. means
d. ways
3. Being loving, honest and ambitious are all examples of _____ values.
a. terminal
* b. instrumental
c. means
d. ways
4. _____ define the place you want to be; _____ tell you how to get there.
a. plans; goals
* b. goals; plans
c. values; ambitions
d. ambitions; values
5. All of the following are examples of personal mission statements
EXCEPT _____.
a. I want to go through life with a smile on my face and a twinkle in my
eye.
b. I want to build healthy, loving relationships with my family.
c. I want to achieve a position of respect and knowledge, and use that
position to help others.
* d. I want to get my M.B.A.
6. “I want to lose weight quickly.” What is the biggest problem with this
goal?
* a. It is not specific.
b. It is not measurable.
c. It is not attainable.
d. It is not realistic.
169
, 7. In order to set effective goals, you should _____.
a. personalize your goals
b. visualize your goals
c. develop a support group
d. all of the above
8. The FIRST step in the planning process is to _____.
a. analyze the environment for opportunities
* b. identify your mission and vision
c. assess your strengths and weaknesses
d. formulate specific operational objectives
9. When doing a SWOT analysis, you need to look at _____.
a. Signs, Welcome, Operations, Themes
b. Similarities, Workteam, Options ,Timing
* c. Strengths, Weaknesses, Opportunities, Threats
d. Sales, Workforce, Optimization, Technology
10. When implementing your strategies, it is important to establish _____.
* a. time lines and check points
b. visions and values
c. goals and mission statements
d. plans and priorities
Chapter 4: Applying Emotional Intelligence
1. Emotional Intelligence focuses on:
a. self-awareness
b. self-management
c. social awareness
d. relationship management
* e. all of the above
2. Which statement about Emotional Intelligence is FALSE?
a. Leaders tend to have substantially higher EI than lower level
managers.
* b. Emotional Intelligence is a component of the common intelligence
measure of IQ
c. Higher levels of EI can be linked to decisiveness.
d. Some corporations include EI in employee training.
e. none of the above
170
MULTIPLE CHOICE QUESTIONS
* = Correct answer
Chapter 2: Self-Awareness: A Point of Departure
1. According to the assertiveness style inventory by Bowen, of the following
basic behaviors, which hinders effective interpersonal relations?
I. Passive II. Aggressive III. Assertive
a. only I
b. only II
c. only III
* d. I and II
e. II and III
2. Inclusion is the interpersonal need that balances:
a. power and influence in relationships.
* b. the desire to be part of a group or the desire for solitude.
c. the desire for warmth and the desire to maintain distance.
d. the desire to help others or to be helped.
e. none of the above.
3. Each interpersonal need has the subdimensions of:
I. expressed desire II. direct desire III. wanted desire
a. I and II
b. II and III
* c. I and III
d. all of the above
e. none of the above
4. A high passive score on the assertiveness scale often indicates:
* a. a person tries to please everyone.
b. a person is inconsistent.
c. a person is unsuccessful.
d. all of the above.
e. none of the above.
167
,5. In group situations, an assertive person is effective because s/he:
a. is able to efficiently override opposing viewpoints.
b. can easily make decisions because s/he holds opinions of others in little
regard.
c. facilitates effective interaction because s/he intensifies a similar
dysfunctional behavior.
* d. openly stands up for his/her rights and views and encourages others to do
the same.
6. A task-oriented person who is not prone to show personal feelings is most
likely:
a. Indirect.
b. Passive.
* c. Self-contained.
d. Direct.
7. A Relator scores how on the behavioral graph?
a. high assertive and high task oriented
b. low assertive and low task oriented
c. high assertive and high relationship oriented
* d. low assertive and high relationship oriented
8. A person who supports and actively listens to others, seeks security and is
slow at making decisions and taking action is likely to be a:
a. Thinker.
b. Socializer.
c. Director.
* d. Relator.
9. A Theory X manager believes employees:
* a. will only work under formal authority and control.
b. will seek responsibility.
c. inherently dislike work but will, nonetheless, exercise self-direction
and self-control.
d. all of the above.
10. According to McGregor, a manager scoring high on Theory Y
assumptions is:
a. unlikely to delegate authority.
* b. confident in other’s abilities.
c. an ineffective manager.
d. a natural leader.
e. all of the above.
168
,Chapter 3: Self-Management: Clarifying Values, Setting Goals
and Planning
1. _____ are stable, enduring beliefs about what is worthwhile in life and
what behaviors are desirable for achieving them.
a. motives
b. goals
c. plans
* d. values
2. A comfortable, prosperous life, world peace, and wisdom are all
examples of _____ values.
* a. terminal
b. instrumental
c. means
d. ways
3. Being loving, honest and ambitious are all examples of _____ values.
a. terminal
* b. instrumental
c. means
d. ways
4. _____ define the place you want to be; _____ tell you how to get there.
a. plans; goals
* b. goals; plans
c. values; ambitions
d. ambitions; values
5. All of the following are examples of personal mission statements
EXCEPT _____.
a. I want to go through life with a smile on my face and a twinkle in my
eye.
b. I want to build healthy, loving relationships with my family.
c. I want to achieve a position of respect and knowledge, and use that
position to help others.
* d. I want to get my M.B.A.
6. “I want to lose weight quickly.” What is the biggest problem with this
goal?
* a. It is not specific.
b. It is not measurable.
c. It is not attainable.
d. It is not realistic.
169
, 7. In order to set effective goals, you should _____.
a. personalize your goals
b. visualize your goals
c. develop a support group
d. all of the above
8. The FIRST step in the planning process is to _____.
a. analyze the environment for opportunities
* b. identify your mission and vision
c. assess your strengths and weaknesses
d. formulate specific operational objectives
9. When doing a SWOT analysis, you need to look at _____.
a. Signs, Welcome, Operations, Themes
b. Similarities, Workteam, Options ,Timing
* c. Strengths, Weaknesses, Opportunities, Threats
d. Sales, Workforce, Optimization, Technology
10. When implementing your strategies, it is important to establish _____.
* a. time lines and check points
b. visions and values
c. goals and mission statements
d. plans and priorities
Chapter 4: Applying Emotional Intelligence
1. Emotional Intelligence focuses on:
a. self-awareness
b. self-management
c. social awareness
d. relationship management
* e. all of the above
2. Which statement about Emotional Intelligence is FALSE?
a. Leaders tend to have substantially higher EI than lower level
managers.
* b. Emotional Intelligence is a component of the common intelligence
measure of IQ
c. Higher levels of EI can be linked to decisiveness.
d. Some corporations include EI in employee training.
e. none of the above
170
