Centene Cert Review 2023

Wellcare offers a range of Medicare plans to provide members with affordable access to: - Answer- All of the above Which of the following statements about completing telephonic enrollments is FALSE? - Answer- Must include most of the required elements necessary to complete the enrollment. Communication of PHI can be: (Select all that apply.) - Answer- a. Written b. Electronic c. Verbal Verbal permission granted to discuss plan details qualifies an authorized representative to complete an application on behalf of the beneficiary. - Answer- FALSE You can help prevent grievances by: (Select all that apply.) - Answer- a. Always confirming availability of the beneficiary's primary and specialist providers by using the provider search tool available on the plan's website. b. Always using plan materials to clearly explain plan benefits and cost (including medications) and check for understanding. c. Always confirming a beneficiary's intent to enroll before accepting their enrollment application. What are some examples of steps that can be taken when safeguarding and securing PHI and PII? (Select all that apply.) - Answer- a. Shred documents that contain PHI or PII using appropriate means. b. Never leave laptops, PHI, or PII in an unattended vehicle. c. Do not include PHI or PII in the subject line or body of an email. d. Secure emails that contain PHI or PII. Centene requires all contracted agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. - Answer- TRUE