D072-Test Fundamentals for Success in Business Answered 100% Correct

Ability - ANSWER-Possession of the means to do something Active Listening - ANSWER-Giving the sender full, undisrupted attention with the intention of fully receiving his or her message Aggressive Communicator - ANSWER-Forceful communication style often carried out in a loud and hostile manner Assertive communicator - ANSWER-Productive communication style used by those who express their ideas while listening attentively to others Attraction-Selection-Attrition (A-S-A) - ANSWER-A theory holding that (1) Individuals are attracted to organization whose members are similar to themselves in terms of personality, values, interests and other attribute; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave Attrition - ANSWER-The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic Style - ANSWER-Leadership style that keeps close control over subordinates and does not seek much input from others Barrier to Effective Communication - ANSWER-Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews - ANSWER-Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan Channel - ANSWER-Means of passing information from sender to recipient, such as via face-to-face meeting or telephone calls Code of Ethics - ANSWER-Guide that publicly sets out an organization's key values and ethical obligations Coercive power - ANSWER-Ability to take something away or punish someone for noncompliance