HAN 333 Communications Test 2 questions
with correct answers
listening - Answer active process of making meaning out of another person's
spoken message
- ACTIVE
includes process of listening preparation, receiving, constructing meaning,
responding, and remembering
hearing - Answer sensory process of receiving and perceiving sounds
PASSIVE
- process occurs automatically and requires no conscious effort
attending - Answer paying attention to someone's words well enough to
understand what the person is trying to communicate
listening is what % of communication - Answer studies show that 45% of
communication is listening
listening is a 5 step process - Answer receive sound --> pay attention -->assign
meaning --> evaluating --> response
receiving - Answer starts with a sound
understanding - Answer assigning meaning to a message
evaluating - Answer agree/disagree/completely neutral
,responding - Answer action (verbal/nonverbal/no response)
listening effectively - Answer requires listening with the conscious and explicit
goal of understanding what the speaker intends to communicate
people-oriented - Answer emphasizes concern for other people's emotions and
interest
- try to find common interests with other (what they are thinking/feeling so they
can relate)
listening styles - Answer people-oriented, action-oriented, content-oriented, time-
oriented
- adopt different listening styles for different situations
action-oriented - Answer emphasizes organization and precision
- likes neat, concise, error-free presentations
- only interested in what needs to be done (not why or value)
content-oriented - Answer emphasizes intellectual challenges
- likes to attend to details/well developed information/thinking things through
time-oriented - Answer emphasize efficiency
- prefers conversation that are quick and to the point (impatient when people take
more of their time than necessary)
, monochromatic culture - Answer value direct, straightforward communication,
and become impatient with speakers who don't get to the point
polychromatic culture - Answer emphasize social harmony over efficiency
- pay close attention to nonverbal behaviors and contextual clues to determine
speakers message
culture influences nonverbal listening responses - Answer influences what
individuals consider to be appropriate listening responses
ex. eye contact
culture influences understanding of language - Answer non-fluent speakers don't
understand phrases or not understands all words being used
HURIER model stages of effective listening - Answer hearing, understanding,
remembering, interpreting, evaluating, responding
- not in exact order --> can go back and forth among them
7 responses - Answer signaling, stonewalling, backchanneling, paraphrasing,
empathizing, supporting, analyzing, advising
response depends on situations: some responses may be more useful/appropriate
than others
signaling - Answer tells the other person we are actually paying attention
stonewalling - Answer responding with silence or lack of expression
with correct answers
listening - Answer active process of making meaning out of another person's
spoken message
- ACTIVE
includes process of listening preparation, receiving, constructing meaning,
responding, and remembering
hearing - Answer sensory process of receiving and perceiving sounds
PASSIVE
- process occurs automatically and requires no conscious effort
attending - Answer paying attention to someone's words well enough to
understand what the person is trying to communicate
listening is what % of communication - Answer studies show that 45% of
communication is listening
listening is a 5 step process - Answer receive sound --> pay attention -->assign
meaning --> evaluating --> response
receiving - Answer starts with a sound
understanding - Answer assigning meaning to a message
evaluating - Answer agree/disagree/completely neutral
,responding - Answer action (verbal/nonverbal/no response)
listening effectively - Answer requires listening with the conscious and explicit
goal of understanding what the speaker intends to communicate
people-oriented - Answer emphasizes concern for other people's emotions and
interest
- try to find common interests with other (what they are thinking/feeling so they
can relate)
listening styles - Answer people-oriented, action-oriented, content-oriented, time-
oriented
- adopt different listening styles for different situations
action-oriented - Answer emphasizes organization and precision
- likes neat, concise, error-free presentations
- only interested in what needs to be done (not why or value)
content-oriented - Answer emphasizes intellectual challenges
- likes to attend to details/well developed information/thinking things through
time-oriented - Answer emphasize efficiency
- prefers conversation that are quick and to the point (impatient when people take
more of their time than necessary)
, monochromatic culture - Answer value direct, straightforward communication,
and become impatient with speakers who don't get to the point
polychromatic culture - Answer emphasize social harmony over efficiency
- pay close attention to nonverbal behaviors and contextual clues to determine
speakers message
culture influences nonverbal listening responses - Answer influences what
individuals consider to be appropriate listening responses
ex. eye contact
culture influences understanding of language - Answer non-fluent speakers don't
understand phrases or not understands all words being used
HURIER model stages of effective listening - Answer hearing, understanding,
remembering, interpreting, evaluating, responding
- not in exact order --> can go back and forth among them
7 responses - Answer signaling, stonewalling, backchanneling, paraphrasing,
empathizing, supporting, analyzing, advising
response depends on situations: some responses may be more useful/appropriate
than others
signaling - Answer tells the other person we are actually paying attention
stonewalling - Answer responding with silence or lack of expression
