HAN 333 Communications Test #2 questions
with correct answers
brainstorming - Answer an idea-generating process in which group members offer
whatever ideas they wish before any are debated
- everyone contributes ideas, plan of actions, etc.
- QUICKEST
nominal group technique (NGT) - Answer an idea-generating process in which
group members generate their initial ideas silently and independently and then
combine them and consider them as a group
- Facilitator is needed to create master list of ideas
- More comfortable for those who are shy
idea writing - Answer idea generating process in which each member adds 3 or 4
ideas to a pile and then offers comments on others' ideas
- Ex. folding paper & put in middle of table and others read them and respond w/
pros & cons, then comment on idea to what others responded to then make
decisions
- MOST Anonymous, LEAST collaborate, LONGEST
Piggybacking - Answer referring to the previous comment/idea
unanimous consensus - Answer uncontested support for a decision--sometimes
the only option in a group's decision-making process
- Everyone agrees
- Takes longer; favored by polychronic people
,stalemate - Answer an outcome where member's opinions are so sharply divided
that consensus is impossible to achieve
- they cannot come to a consensus-common agreement
false consensus - Answer an outcome where some members of a group say they
support the unanimous decision even though they do not
- Agreeing with the majority b/c of peer pressure
majority rule - Answer a decision making process that follows will of the majority
- Each member votes, only works w/ an odd # of people, even # makes it difficult
- What the most amount of people decide; decision is arbitrary rule
minority rule - Answer a decision making process in which a small # of members
makes a decision on behalf of the group
- Small group makes decisions for big groups, MORE efficient
- Excludes input of most members of group; not recommended for large decisions
expert opinion - Answer recommendations of individuals who have expertise in a
particular area that are sometimes the basis of a group's decision-making process
- Recommendations of individuals that have expertise in a given area
- Expert can be in/out of the group
authority rule - Answer a decision-making process in which the leader of the
group makes the decisions
- One leader/person makes decision for everyone in group; problematic in groups
that don't have a legit leader
,traits (physical & psychosocial) - Answer Defining characteristics of a person that
are often relatively enduring and not easily changeable
- physical traits: the body's physical attributes
- psychosocial traits: characteristics of one's personality and ways of relating to
others
extroversion - Answer A personality trait shared by people who are friendly,
assertive, and outgoing with others
introversion - Answer a personality trait shared by people who are shy, reserved,
and aloof
communication apprehension - Answer anxiety or fear about communicating with
others
democratic style - Answer a leadership style in which every member of a group
has the right to participate in decision making
- Ex. USA; everyone votes so its fair
- Slower because al voices matter
autocratic style - Answer A leadership style where leaders see themselves as
having both the authority and the responsibility to take action on a groups behalf
- Opposite of democratic; one vote & leaders vote is the only one that matters
- Faster because only one voice matters
laissez-faire style - Answer a leadership style in which leaders offer minimal
supervision
- Hands off approach, only lead when they're called to lead
, Functional Leadership - Answer different members will lead based on
need/expertise of a given task
Shared Leadership - Answer multiple members of a team taking responsibilty
Situational Leadership - Answer one leader changes style based on
need/situation/context of group
power (reward, coercive, referent, legitimate, expert, informational) - Answer
ability to influence (control people/events)
reward power - Answer a form of power based on the leader's ability to reward
another for doing what the leader says
- Rewarding people for doing what you want them to do (reward has to be
sufficient enough though)
coercive (punishment) power - Answer A form of power that comes from the
ability to punish
- Power to punish if someone doesn't do what you want them to do (punishment
has to be sufficient enough)
referent power - Answer a form of power that derives from attraction to the leader
- Power of attraction, filling requests on people that we admire or attract to
- Ex. "A certain Gene Se Quoi = a certain quality about you
legitimate power - Answer a form of power in which leaders' status or position
gives them the right to make requests with which others must comply
with correct answers
brainstorming - Answer an idea-generating process in which group members offer
whatever ideas they wish before any are debated
- everyone contributes ideas, plan of actions, etc.
- QUICKEST
nominal group technique (NGT) - Answer an idea-generating process in which
group members generate their initial ideas silently and independently and then
combine them and consider them as a group
- Facilitator is needed to create master list of ideas
- More comfortable for those who are shy
idea writing - Answer idea generating process in which each member adds 3 or 4
ideas to a pile and then offers comments on others' ideas
- Ex. folding paper & put in middle of table and others read them and respond w/
pros & cons, then comment on idea to what others responded to then make
decisions
- MOST Anonymous, LEAST collaborate, LONGEST
Piggybacking - Answer referring to the previous comment/idea
unanimous consensus - Answer uncontested support for a decision--sometimes
the only option in a group's decision-making process
- Everyone agrees
- Takes longer; favored by polychronic people
,stalemate - Answer an outcome where member's opinions are so sharply divided
that consensus is impossible to achieve
- they cannot come to a consensus-common agreement
false consensus - Answer an outcome where some members of a group say they
support the unanimous decision even though they do not
- Agreeing with the majority b/c of peer pressure
majority rule - Answer a decision making process that follows will of the majority
- Each member votes, only works w/ an odd # of people, even # makes it difficult
- What the most amount of people decide; decision is arbitrary rule
minority rule - Answer a decision making process in which a small # of members
makes a decision on behalf of the group
- Small group makes decisions for big groups, MORE efficient
- Excludes input of most members of group; not recommended for large decisions
expert opinion - Answer recommendations of individuals who have expertise in a
particular area that are sometimes the basis of a group's decision-making process
- Recommendations of individuals that have expertise in a given area
- Expert can be in/out of the group
authority rule - Answer a decision-making process in which the leader of the
group makes the decisions
- One leader/person makes decision for everyone in group; problematic in groups
that don't have a legit leader
,traits (physical & psychosocial) - Answer Defining characteristics of a person that
are often relatively enduring and not easily changeable
- physical traits: the body's physical attributes
- psychosocial traits: characteristics of one's personality and ways of relating to
others
extroversion - Answer A personality trait shared by people who are friendly,
assertive, and outgoing with others
introversion - Answer a personality trait shared by people who are shy, reserved,
and aloof
communication apprehension - Answer anxiety or fear about communicating with
others
democratic style - Answer a leadership style in which every member of a group
has the right to participate in decision making
- Ex. USA; everyone votes so its fair
- Slower because al voices matter
autocratic style - Answer A leadership style where leaders see themselves as
having both the authority and the responsibility to take action on a groups behalf
- Opposite of democratic; one vote & leaders vote is the only one that matters
- Faster because only one voice matters
laissez-faire style - Answer a leadership style in which leaders offer minimal
supervision
- Hands off approach, only lead when they're called to lead
, Functional Leadership - Answer different members will lead based on
need/expertise of a given task
Shared Leadership - Answer multiple members of a team taking responsibilty
Situational Leadership - Answer one leader changes style based on
need/situation/context of group
power (reward, coercive, referent, legitimate, expert, informational) - Answer
ability to influence (control people/events)
reward power - Answer a form of power based on the leader's ability to reward
another for doing what the leader says
- Rewarding people for doing what you want them to do (reward has to be
sufficient enough though)
coercive (punishment) power - Answer A form of power that comes from the
ability to punish
- Power to punish if someone doesn't do what you want them to do (punishment
has to be sufficient enough)
referent power - Answer a form of power that derives from attraction to the leader
- Power of attraction, filling requests on people that we admire or attract to
- Ex. "A certain Gene Se Quoi = a certain quality about you
legitimate power - Answer a form of power in which leaders' status or position
gives them the right to make requests with which others must comply
