PPX URAC staff interview questions: Consultant mock-validation fully solved 2023 passed

PPX URAC staff interview questions: Consultant mock-validation fully solved 2023 passedTell me about how your site will function if the facility is affected by a disaster? - correct answer Our policies and procedures describe these protocols and have a business continuity management (BCM) document that addresses disasters across all sites. Tabletop tests are done annually We can redirect shipments and shift tasks, as needed, to other facilities Generators are available for power outages at our large sites Our PICs work with Boards of Pharmacy to allow for remote work, where allowed. We can transfer customers between facilities to fulfill their shipments or we can transfer their prescription to a different pharmacy of their choice. We use a single phone number for the whole pharmacy so that if a customer call center is affected, the calls are answered by the sites available. If we cannot fulfill a customer's order or we recognize there will be a delay in service, we will contact the customer to inform them of the delay and offer to transfer their prescriptions. As pharmacy staff, what precautions do you have for confidentiality security? What are your HIPAA and PHI security training like? - correct answer Everyone signs an NDA upon hire. All employees complete HIPAA and PHI training upon hire and annually thereafter with an attestation confirming they completed and understand the training. Areas with access to HIPAA are limited to only approved employees and restricted by badge access Two-factor authentication to log into secure networks. Shred-It vendor use to dispose of physical PHI All at home PHI and HIPAA practices are covered in the work from home policy and require a signature stating that the employee understands the responsibilities. What are your protocols for confirming the confidentiality of staff members who are also a customer? - correct answer All customer accounts are processed using the same "need-to-know" privacy and confidentiality assurance. Staff are not allowed to work on their accounts Employees can raise any confidentiality concerns to the Compliance or HR teams What is your responsibility if you have a change in licensure? - correct answer Immediately notify your manager, HR business partner, and Compliance team Do not work in the pharmacy or complete licensed-required tasks until further notice if your license is no longer active or no longer in good standing Did you have a background check and drug test before hire? - correct answer Yes What type of training did you receive upon hire? - correct answer Hands-on training for 2 weeks upon hire Compliance training which included HIPAA, Fraud Waste and Abuse, URAC training, Ethics, Policies and Procedures Are you offered bonuses or incentives for the use of specific drug services? - correct answer No How do you adhere to specific/different state restrictions and regulations? - correct answer The system automatically prompts agents with state-specific requirements based on where the customer is located If there are any concerns or questions, agents have the following resources: Pharmacists and PIC Compliance team ticketing system to ask questions Zendesk help center reference material maintained and approved by the compliance team How do you ensure regulatory compliance? - correct answer We strive to follow the strictest rule/regulation We have built-in guard rails in our system to help with regulatory compliance. For example, for customers located in NY, our system flags controlled medications to only be dispensed in vials. If staff have any questions or concerns they can reach out to the Compliance team for resolution or clarification