URAC 3.0 Preparation Audit Questions and answers graded A+ passed

URAC 3.0 Preparation Audit Questions and answers graded A+ passed Patient Care: What is your involvement in Patient Management? - correct answer Patient Management involves prescription dispensing, reimbursement, counseling and patient clinical care activities we do. My involvement depends on the role I am assigned for the day. Patient Care: How do we promote drug adherence? - correct answer Initial counseling on the importance of compliance, refill reminder calls, recommendations to alleviate any side effects, and assistance obtaining financial assistance as needed. Patient Care: How do you collaborate with physicians or other healthcare providers involved in patient care? - correct answer We communicate with them regularly over the phone. If patient has any issue or if we have a recommendation/update we will call or fax. Patient Care: How do you advocate for a patient's access to drugs? - correct answer Walgreens has access to many limited distribution drugs. We also help with prior authorizations and get patients signed up for financial assistance programs. Patient Care: How do you help with prior authorizations and appeals? - correct answer We work with the insurance company and coordinate obtaining documents from the prescribers to help facilitate the process. Patient Care: How do you address language barriers? - correct answer We have staff that are bilingual, use the Pharmacy Translators Tools, and other Health Providers or Caregivers. Patient Care: If a Patient Emergency Situation arises, such as a suicide threat, what would you do? - correct answer Keep the patient on the phone and signal a team member to call 911 as outlined in our Patient Crisis and Emergency Situation policy.