URAC Interview question n answers graded A+ 2023 passed

URAC Interview question n answers graded A+ 2023 passedWho has access to the controlled substances? - correct answer Only pharmacists Who has access to the pharmacy? - correct answer Access is limited to pharmacists and technicians. How do you know if a recalled drug is currently being processed for an order and is still in the pharmacy in a tote or packed? - correct answer The recall information (list of drugs, NDCs, and lot numbers) are communicated via Compass. We identify if we have the product in inventory, in filling prices, or in ready bins. We locate the product, do not dispense it, and stop all in-process deliveries. All recalled product is segregated in the quarantined area marked "Do Not Use." Do you have bio-hazardous waste? - correct answer Yes, in the form of used immunization materials. Where is biohazardous waste kept? - correct answer Red bio-hazard "sharps" container, usually kept in consult room or in shelves beside refrigerator. How are back orders or out-of-stocks handled? - correct answer We notify the patient and prescriber as needed based in clinical significance. We make all attempts to utilize all Walgreens resources to obtain the product as quickly as possible. What is your service area? - correct answer Describe the areas serviced and state licenses held by your pharmacy (licensed in TX and NM). What do you do if a temperature is out of range? - correct answer Notify my manager. How are customer returned goods handled? - correct answer We do not accept returns. Where are the equipment maintenance logs kept? - correct answer Next to the unguator. How is the equipment used in the pharmacy cleaned, calibrated, random tested, and audited? (I.e. scales, pill counters, and hoods). - correct answer All equipment is cleaned every day. Scales are calibrated every day. Random testing is done monthly and documented on the Equipment Log. The log is signed by a pharmacist at the end of each month to ensure tests were completed as the audit. What are your triggers to send a call to an RPh? - correct answer If the patient has any clinical questions or concerns we have a pharmacist speak with them. What is your involvement in Patient Management? - correct answer Patient management involves prescription dispensing, reimbursement, counseling, and patient clinical care activities. My involvement depends on the role I am assigned for the day.