GEB 3213 Chapter 9 Questions and Answers Already Passed

1. Which of the following statements is not true about texting? a. It has become a common way to connect. b. It is useful for long and complicated messages. c. It is a convenient way to stay connected with others when talking on the phone would be cumbersome. d. It is useful for short exchanges. e. It is a form of written communication using a digital device. <<Ans>>b. It is useful for long and complicated messages. 2. Which of the following tips for effective business texting is not true? a. Know your recipient. b. Contacting someone too frequently can border on harassment. c. Anticipate intentional misinterpretation. d. Do not text and drive. e. Unplug yourself once in awhile. <<Ans>>c. Anticipate intentional misinterpretation. 3. Which of the following statements is true about e-mail? a. In business, it has largely replaced memos for external correspondence. b. In business, it has taken the place of print hard copy letters for internal communication. c. It can be very useful for messages that have slightly less content than a text message. d. It is best used for fairly lengthy messages. e. Many businesses use automated e-mails to acknowledge communications from the public. <<Ans>>e. Many businesses use automated e-mails to acknowledge communications from the public. 4. Which of the following tips for effective business e-mails is true? a. Use "Reply All" sparingly. b. Use abbreviations. c. Be brief and omit necessary words. d. A good e-mail should conclude in five small paragraphs or less. e. Subject lines should be clear, lengthy, and specific. <<Ans>>a. Use "Reply All" sparingly. 5. A(n) _____ is normally used for communicating policies, procedures, or related official business within an organization. a. letter b. statement c. memo d. article e. agenda <<Ans>>c. memo 6. What is the purpose of a memo? a. To inform b. To introduce you to a potential employer c. To announce a product or service d. To communicate feelings and emotions e. To introduce your skills and qualifications to prospective employers <<Ans>>a. To inform 7. Which of the following about a memo is false? a. It occasionally includes an element of persuasion or a call to action. b. It may be used to update a team on activities for a given project. c. It may be used to inform a specific group within a company of an event, action, or observance. d. It is more often written from a one-to-one, interpersonal perspective. e. It includes statements that align business and employee interest. <<Ans>>d. It is more often written from a one-to-one, interpersonal perspective. 8. Which of the following is not a tip to be followed for writing effective business memos? a. Always consider the audience and their needs when preparing a memo. b. Memos are often announcements which are linear, from the organization to the employees. c. The subject is normally declared in the subject line and should be clear and concise. d. Memos are always direct. e. Memos should have a subjective tone. <<Ans>>e. Memos should have a subjective tone. 9. _____ are often printed on letterhead paper, and represent the business or organization in one or two pages. a. Memos b. Articles c. Agendas d. Statements e. Letters <<Ans>>e. Letters 10. Which of the following about letters is false? a. It can serve to introduce you to a potential employer. b. It may include statements that align business and employee interest, and underscore common ground and benefit. c. It can be used to communicate feelings and emotions. d. It may serve to deliver important or specific information. e. It can be used to announce a product or service. <<Ans>>b. It may include statements that align business and employee interest, and underscore common ground and benefit. 11. Which of the following about letters is true? a. If your letter includes a letterhead with the return address information, either in the header or the footer, you still need to include it before the date. b. The date should be placed at the top, left justified, and three lines from the top of the page. c. Use impersonal salutations like "Dear Prospective Customer," as using personalization can make future clients uncomfortable. d. Your signature should be five lines after the close, where you should type your name (required) and, on the line below it, your title (required). e. The conclusion can serve to remind the reader, but should not introduce new information. <<Ans>>e. The conclusion can serve to remind the reader, but should not introduce new information.