GEB 3213 Chapter 11 Questions and Answers Already Passed Course

1. Which of the following statements is not true about nonverbal communication? a. It is the process of conveying a message without the use of words. b. It is a reversible process. c. It can help or hinder the clear understanding of your message. d. It involves not only what is not said, but how it is not said. e. It can include tone of voice, timing, posture, and where you stand as you communicate.<<Ans>>b. It is a reversible process. 2. A(n) _____ is a nonverbal expression that reinforces a verbal message. a. emblem b. regulator c. illustrator d. affect display e. adaptor<<Ans>>c. illustrator 3. An emblem is: a. the use of an object for a purpose other than its intended design. b. the expression of emotion or moods. c. a nonverbal expression that controls, encourages, or discourages interaction. d. a nonverbal expression that reduces the effect of a verbal message. e. a nonverbal gesture that carries a specific meaning and can replace or reinforce words.<<Ans>>e. a nonverbal gesture that carries a specific meaning and can replace or reinforce words. 4. If someone is telling you a message that is confusing, you may hold up your hand, a commonly recognized _____ that asks the speaker to stop talking. a. emblem b. affect display c. illustrator d. regulator e. adaptor<<Ans>>d. regulator 5. A(n) _____ that might accompany holding up your hand for silence would be to frown and shake your head from side to side. a. affect display b. emblem c. adaptor d. regulator e. illustrator<<Ans>>a. affect display 6. An adaptor is: a. a nonverbal gesture that carries a specific meaning. b. something that reinforces a verbal message. c. something that helps us feel comfortable or indicates emotions or moods. d. a nonverbal expression that controls, encourages, or discourages interaction. e. a nonverbal expression that reinforces a verbal message.<<Ans>>c. something that helps us feel comfortable or indicates emotions or moods. 7. A(n) _____ involves adapting something about yourself in way for which it was not designed or for no apparent purpose. a. illustrator b. self-adaptor c. object-adaptor d. regulator e. affect display<<Ans>>b. self-adaptor 8. A(n) _____ involves the use of an object in a way for which it was not designed. a. illustrator b. self-adaptor c. object-adaptor d. regulator e. affect display<<Ans>>c. object-adaptor 9. _____ involves the substitution of appropriate nonverbal communication for nonverbal communication you may want to display. a. Signaling b. Replacing c. Complementing d. Masking e. Affect display<<Ans>>d. Masking 10. Which of the following about nonverbal communication is false? a. It is universal. b. It is confusing and contextual. c. It can be intentional or unintentional. d. It communicates feelings and attitudes. e. It cannot add to or replace verbal communication.<<Ans>>e. It cannot add to or replace verbal communication. 11. According to Albert Mehrabian, in terms of verbal and nonverbal messages, 55 percent is associated with _____. a. facial gestures b. tone of voice c. words d. listening skills e. intonation<<Ans>>a. facial gestures