Texas Roadhouse Training Study Guide 2023 with complete solution
H.E.A.R.T - Howdy
Engage
Arrive
Respond
Thank You
Howdy - Energy
Fun
Friendly
Engage - Passion
Care/Concern
Knowledge
Arrive - Proud
Present
Attentive
Thank You - Grateful
Genuine
Memorable
Kent's Top Ten - 1. Knowledgeable Servers
2. Sense of Fun
3. Urgency on Greetings
4. Manager Table Visits
5. Three Table Sections
6. Restroom Focus
7. Lighting, Music Levels, TV's, Temperature
8. Bartender Speed, Awareness, Known Guests
9. Hostess Smile, Urgency, Guest Concern
10. Crew Involvement
Core Values - Fun
Integrity
Passion
Partnership
Operational Goals - 1. Manager in the Window
2. Training 3. Host Focus 4. First Time Guest
5. Alley Rally
Our Story - Fresh Baked Bread
Hand-Cut Steaks
Award Winning Fall of the Bone Ribs
Made from Scratch Sides and Dressings
Ice Cold Beer
Legendary Margaritas
Mission Statement - Legendary Food and Legendary Service
Respond - Respect Kindness
Courteous
Rare
Medium Rare
Medium
Medium Well
Well Done - COOL RED center
WARM RED center
HOT PINK center
SLIGHTLY PINK center
NO PINK center
Sirloin - BEST SELLER
top of the rump hearty and lean cut of meat
Filet - MOST TENDER
back strap
suggest to butterfly if medium well of above
Ribeye, Prime Rib, Bone-in-Ribeye - MOST FLAVORFUL (marbling)
nearest to the ribs
prime rib is the ribeye slow roasted more flavorful if left on the bone
New York Strip - 2nd MOST TENDER
strip loin portion
Porterhouse T-Bone - made up of two different steaks: strip and filet slightly pink around the bone
H.E.A.R.T - Howdy
Engage
Arrive
Respond
Thank You
Howdy - Energy
Fun
Friendly
Engage - Passion
Care/Concern
Knowledge
Arrive - Proud
Present
Attentive
Thank You - Grateful
Genuine
Memorable
Kent's Top Ten - 1. Knowledgeable Servers
2. Sense of Fun
3. Urgency on Greetings
4. Manager Table Visits
5. Three Table Sections
6. Restroom Focus
7. Lighting, Music Levels, TV's, Temperature
8. Bartender Speed, Awareness, Known Guests
9. Hostess Smile, Urgency, Guest Concern
10. Crew Involvement
Core Values - Fun
Integrity
Passion
Partnership
Operational Goals - 1. Manager in the Window
2. Training 3. Host Focus 4. First Time Guest
5. Alley Rally
Our Story - Fresh Baked Bread
Hand-Cut Steaks
Award Winning Fall of the Bone Ribs
Made from Scratch Sides and Dressings
Ice Cold Beer
Legendary Margaritas
Mission Statement - Legendary Food and Legendary Service
Respond - Respect Kindness
Courteous
Rare
Medium Rare
Medium
Medium Well
Well Done - COOL RED center
WARM RED center
HOT PINK center
SLIGHTLY PINK center
NO PINK center
Sirloin - BEST SELLER
top of the rump hearty and lean cut of meat
Filet - MOST TENDER
back strap
suggest to butterfly if medium well of above
Ribeye, Prime Rib, Bone-in-Ribeye - MOST FLAVORFUL (marbling)
nearest to the ribs
prime rib is the ribeye slow roasted more flavorful if left on the bone
New York Strip - 2nd MOST TENDER
strip loin portion
Porterhouse T-Bone - made up of two different steaks: strip and filet slightly pink around the bone
