Crew Trainer Final Questions With
Complete Solutions
What's the duty of a crew trainer? correct answer: To train
incoming crew as well as help the floor manager and improve
communication between crew and management
What are the 4 hats a crew trainer wear? correct answer: 1.Role
Model
2.Coach
3.Teacher
4.Expert
What does QSC&V stand for? correct answer: Quality Service
Cleanliness Value
How does a crew trainer be a role model for crew correct
answer: By being an expert
What is the complete uniform for a crew trainer? correct answer:
Hat, Shirt, Black pants, Name Tag, Belt, Non-slip shoes, and
Black Socks
What percentage of the fundamental on the rediness checklist
must a trainee be to be promoted? correct answer: 90%
What area must a trainee be able to help out in the store to be
promoted? correct answer: All areas
, What are 2 types of feedback to give crew? correct answer:
Constructive and Appreciative
What are the 4 steps of training? correct answer: 1.Prepare
2.Present
3.Try Out
4.Follow Up
What are the 4 different hats a crew trainer wears? correct
answer: 1.Role Model
2.Coach
3.Teacher
4.Expert
Name 2 things a crew trainer can do to improve QUALITY on
their shift? correct answer: Be prepared and be a good coach
Name 2 things a crew trainer can do to improve SERVICE on
their shift? correct answer: Customer first mentality and always
smile
Name 2 things a crew trainer can do to improve
CLEANLINESS on their shift? correct answer: Pick up as you
go and help managers keep areas clean
Why is it important to deliver QSCV to customer? correct
answer: To ensure that the customer comes back, customers are
top priority and they expect fast and accurate service
McDonald's time standard for Front Counter and Drive Thru?
correct answer: 90 Seconds
Complete Solutions
What's the duty of a crew trainer? correct answer: To train
incoming crew as well as help the floor manager and improve
communication between crew and management
What are the 4 hats a crew trainer wear? correct answer: 1.Role
Model
2.Coach
3.Teacher
4.Expert
What does QSC&V stand for? correct answer: Quality Service
Cleanliness Value
How does a crew trainer be a role model for crew correct
answer: By being an expert
What is the complete uniform for a crew trainer? correct answer:
Hat, Shirt, Black pants, Name Tag, Belt, Non-slip shoes, and
Black Socks
What percentage of the fundamental on the rediness checklist
must a trainee be to be promoted? correct answer: 90%
What area must a trainee be able to help out in the store to be
promoted? correct answer: All areas
, What are 2 types of feedback to give crew? correct answer:
Constructive and Appreciative
What are the 4 steps of training? correct answer: 1.Prepare
2.Present
3.Try Out
4.Follow Up
What are the 4 different hats a crew trainer wears? correct
answer: 1.Role Model
2.Coach
3.Teacher
4.Expert
Name 2 things a crew trainer can do to improve QUALITY on
their shift? correct answer: Be prepared and be a good coach
Name 2 things a crew trainer can do to improve SERVICE on
their shift? correct answer: Customer first mentality and always
smile
Name 2 things a crew trainer can do to improve
CLEANLINESS on their shift? correct answer: Pick up as you
go and help managers keep areas clean
Why is it important to deliver QSCV to customer? correct
answer: To ensure that the customer comes back, customers are
top priority and they expect fast and accurate service
McDonald's time standard for Front Counter and Drive Thru?
correct answer: 90 Seconds
