Ch01
Student: ___________________________________________________________________________
1. Which of the following is NOT an accurate statement?
AWilliam Schaffer, International Business Development Manager for Sun Microsystems has stated, "If
. there's one skill that's required for success in this industry, it's communication skills."
B. There is a significant difference between communication skills of physicians with and without
malpractice claims.
C. Workers in high-tech fields do not need good communication skills.
D Poor communication skills is one of the most common reasons for errors in shooting among officers of
. the Los Angeles Police Department.
2. Which of the following is NOT true about individuals communicating in today's organizations?
A. According to one authority, messages from co-workers create more clogging of in-boxes than
commercial spam does.
B. More than 60% of reported medical errors have been attributed to poor communication.
C. The average business executive spends an average of 45 minutes to an hour communicating.
D Due to advanced technology, good communication skills are less important in the 21st century than in
. they were in the 20th century.
3. A degree in communication is good preparation for a career in all of the following fields EXCEPT:
A. Publishing.
B. Organizational affairs.
C. Government affairs.
D. Communication is good preparation for a career in all of these fields.
4. Which of the following is NOT one of the elements of the communication process described in the text?
A. noise
B. topic
C. channel
D. feedback
5. In the Model of Communication, the "sender" refers to a person who is
A. encoding ideas into words or nonverbals.
B. interpreting words and gestures.
C. buying a stamp for a letter.
D. bilingual.
6. The activity of selecting words and/or nonverbals to express your ideas is known as
A. feedback.
B. context.
C. encoding.
D. decoding.
7. "Channels" of communication are defined as
A. gestures.
B. digitized messages.
C. methods used to deliver a message.
D. significant gaps in understanding.
,8. Fatima asks "What time will the meeting start?" Fatima's words are an example of a
A. channel.
B. decoding.
C. message.
D. context.
9. ____________ refers to the words a person uses to communicate ideas.
A. The message
B. Nonverbal communication
C. Physical noise
D. The channel
10. Robyn seldom gives her teenage daughter a chance to talk during their conversations. Which of the
following roles has Robyn's daughter been forced to assume in this relationship?
A. sender
B. encoder
C. receiver
D. messenger
11. When an individual attaches meaning to the message he/she receives, which of the following components
of the communication process has occurred?
A. encoding
B. decoding
C. channeling
D. transmission
12. Which of the following would NOT provide feedback to the sender?
A. deciding not to answer a phone message from your ex-girlfriend
B. browsing through a company's catalog to see what styles of shoes they offer
C. falling asleep in a boring class
D. sending a letter to the editor of your local newspaper in response to an article the paper published
13. Angelia has recently begun making a lot of mistakes on her day job. She has not been listening attentively
to her supervisor's instructions. Angelia is no longer attentive because she is exhausted. She has taken on
a second job at night so she can pay off her credit card debt. In the above example, which type of noise is
causing a breakdown in the communication process between Angelia and her supervisor?
A. physiological noise
B. defensiveness
C. supervisory noise
D. subtle noise
14. Josefina was so angry that she didn't even hear her brother's apology. Which type of noise hindered
Josefina's ability to accurately decode her brother's message?
A. physical
B. psychological
C. physiological
D. external
15. Egotism is an example of _________________ that interferes with effective communication.
A. physical noise
B. encoding
C. a channel
D. psychological noise
,16. Rheanna knows she deserves a raise for her high-quality performance on the job. However, she has heard
that her new boss dislikes people with Texas accents. Since Rheanna has a strong Texas accent, she
decides to wait six months before she asks for a raise. She hopes the boss will know her well enough by
then so that he will pay attention to her work instead of her accent. Which context has contributed most to
Rheanna's decision to wait?
A. physical context
B. chronological context
C. social context
D. spatial context
17. The chronological context of a conversation refers to
A. the time of day or time of year when you are communicating.
B. communicating at the workplace cafeteria.
C. communicating with someone older than you.
D. communication practices in Latino cultures.
18. The cultural context of a conversation refers to the impact of
A. generational differences.
B. geographical location.
C. national backgrounds of the speakers.
D. All of these comprise the cultural context of a conversation.
19. Richard works for a small local newspaper as the advertising manager. Richard thinks he has been giving
his subordinates plenty of encouragement because he says "thank you" when they turn in their projects.
However, Richard has just discovered that most of his subordinates think Richard isn't providing enough
praise and encouragement. This example illustrates that
A. meaning resides in the words we use.
B. the verbal channel is fatally flawed.
C. there is no guarantee that a message will be understood as the sender intended.
D. Richard is a good supervisor.
20. When your text states that communication is unavoidable, it means that
A. if you're absent from a meeting, you are not communicating.
B. all communication is unintentional.
C. people will probably attach meaning to your actions, even when you don't intend to communicate
something.
D. true communication only occurs when we are face to face with another person.
21. According to the text, which of the following statements is TRUE?
A. You cannot not communicate.
B. Most communicators at work send more messages than they receive.
C. It is possible to take back a message after another person has received it.
D. Chronological context has little to do with successful communication.
22. The text identified two levels of messages individuals exchange during the communication process.
During office meetings, Sara expresses her respect for her boss by listening attentively, nodding, and
taking notes. Through her actions, Sara is illustrating a __________ message.
A. sequential message
B. content message
C. relational message
D. structured message
23. Which of the following messages would be classified as a content message?
A. showing respect for another person
B. demonstrating how to use a newly acquired copy machine
C. using a mocking tone of voice when you talk to your mother
D. hugging a friend
, 24. Which of the following messages would be classified as a relational message?
A. writing a mathematical formula on the whiteboard
B. asking your boss when a report is due
C. telling a coworker how to enter data on the company website
D. glaring at a person in a wheelchair as she starts to talk to you
25. Relational messages communicate all of the following EXCEPT?
A. affinity
B. respect
C. historical facts
D. control
26. Communication is
A. irreversible.
B. reversible.
C. avoidable.
D. a panacea.
27. 27. Which of the following statements describes communication most accurately?
A. When we experience a misunderstanding, better communication can always solve the problem.
B. The meaning of every message we send is affected by the communication context.
C. Fortunately, if we have hurt someone's feelings by our words, we can erase all bad feelings by
apologizing.
D. Honest people will not face ethical challenges as they communicate at work.
28. Your text states that communication is a process. This means that
A. to understand communication, we need to examine the context in which it occurs.
B. effective communication is efficient.
C. every message we send is an isolated event.
D. communication is avoidable.
29. If you make a harsh and unkind comment to someone
A. he/she will forgive and forget, as long as you apologize later.
B. you can erase the unkind comment from their mind by giving the individual a compliment the next
day.
C. he/she is likely to remember the comment for a long time.
D your unkind comment will have little impact if it occurred during an argument, because unkind
. behavior is expected in that context.
30. If people believe that eventually they can get what they want if they simply communicate in the "correct"
way, which of the principles of communication do they fail to understand?
A. One cannot not communicate.
B. Communication is irreversible.
C. Communication is a process.
D. Communication is not a panacea.
31. Which of the following describes most accurately the potential of effective communication?
A. If you develop good communication skills, you can get what you want all the time.
B If you spend enough time communicating with someone about a misunderstanding, you‘ll always be
. able to find a solution that you both like.
C. If you improve your communication skills, you can increase your effectiveness in personal and
business relationships.
D. If two people understand each other's messages, they will not disagree.
32. The utilitarian approach to communication ethics considers communication to be ethical if it
A. treats others as you would want to be treated.
B. would be judged as ethical by a board of your professional peers.
C. would be judged as ethical by the public if it appeared on a prime-time broadcast.
D. brings good to a majority of people over time.
Student: ___________________________________________________________________________
1. Which of the following is NOT an accurate statement?
AWilliam Schaffer, International Business Development Manager for Sun Microsystems has stated, "If
. there's one skill that's required for success in this industry, it's communication skills."
B. There is a significant difference between communication skills of physicians with and without
malpractice claims.
C. Workers in high-tech fields do not need good communication skills.
D Poor communication skills is one of the most common reasons for errors in shooting among officers of
. the Los Angeles Police Department.
2. Which of the following is NOT true about individuals communicating in today's organizations?
A. According to one authority, messages from co-workers create more clogging of in-boxes than
commercial spam does.
B. More than 60% of reported medical errors have been attributed to poor communication.
C. The average business executive spends an average of 45 minutes to an hour communicating.
D Due to advanced technology, good communication skills are less important in the 21st century than in
. they were in the 20th century.
3. A degree in communication is good preparation for a career in all of the following fields EXCEPT:
A. Publishing.
B. Organizational affairs.
C. Government affairs.
D. Communication is good preparation for a career in all of these fields.
4. Which of the following is NOT one of the elements of the communication process described in the text?
A. noise
B. topic
C. channel
D. feedback
5. In the Model of Communication, the "sender" refers to a person who is
A. encoding ideas into words or nonverbals.
B. interpreting words and gestures.
C. buying a stamp for a letter.
D. bilingual.
6. The activity of selecting words and/or nonverbals to express your ideas is known as
A. feedback.
B. context.
C. encoding.
D. decoding.
7. "Channels" of communication are defined as
A. gestures.
B. digitized messages.
C. methods used to deliver a message.
D. significant gaps in understanding.
,8. Fatima asks "What time will the meeting start?" Fatima's words are an example of a
A. channel.
B. decoding.
C. message.
D. context.
9. ____________ refers to the words a person uses to communicate ideas.
A. The message
B. Nonverbal communication
C. Physical noise
D. The channel
10. Robyn seldom gives her teenage daughter a chance to talk during their conversations. Which of the
following roles has Robyn's daughter been forced to assume in this relationship?
A. sender
B. encoder
C. receiver
D. messenger
11. When an individual attaches meaning to the message he/she receives, which of the following components
of the communication process has occurred?
A. encoding
B. decoding
C. channeling
D. transmission
12. Which of the following would NOT provide feedback to the sender?
A. deciding not to answer a phone message from your ex-girlfriend
B. browsing through a company's catalog to see what styles of shoes they offer
C. falling asleep in a boring class
D. sending a letter to the editor of your local newspaper in response to an article the paper published
13. Angelia has recently begun making a lot of mistakes on her day job. She has not been listening attentively
to her supervisor's instructions. Angelia is no longer attentive because she is exhausted. She has taken on
a second job at night so she can pay off her credit card debt. In the above example, which type of noise is
causing a breakdown in the communication process between Angelia and her supervisor?
A. physiological noise
B. defensiveness
C. supervisory noise
D. subtle noise
14. Josefina was so angry that she didn't even hear her brother's apology. Which type of noise hindered
Josefina's ability to accurately decode her brother's message?
A. physical
B. psychological
C. physiological
D. external
15. Egotism is an example of _________________ that interferes with effective communication.
A. physical noise
B. encoding
C. a channel
D. psychological noise
,16. Rheanna knows she deserves a raise for her high-quality performance on the job. However, she has heard
that her new boss dislikes people with Texas accents. Since Rheanna has a strong Texas accent, she
decides to wait six months before she asks for a raise. She hopes the boss will know her well enough by
then so that he will pay attention to her work instead of her accent. Which context has contributed most to
Rheanna's decision to wait?
A. physical context
B. chronological context
C. social context
D. spatial context
17. The chronological context of a conversation refers to
A. the time of day or time of year when you are communicating.
B. communicating at the workplace cafeteria.
C. communicating with someone older than you.
D. communication practices in Latino cultures.
18. The cultural context of a conversation refers to the impact of
A. generational differences.
B. geographical location.
C. national backgrounds of the speakers.
D. All of these comprise the cultural context of a conversation.
19. Richard works for a small local newspaper as the advertising manager. Richard thinks he has been giving
his subordinates plenty of encouragement because he says "thank you" when they turn in their projects.
However, Richard has just discovered that most of his subordinates think Richard isn't providing enough
praise and encouragement. This example illustrates that
A. meaning resides in the words we use.
B. the verbal channel is fatally flawed.
C. there is no guarantee that a message will be understood as the sender intended.
D. Richard is a good supervisor.
20. When your text states that communication is unavoidable, it means that
A. if you're absent from a meeting, you are not communicating.
B. all communication is unintentional.
C. people will probably attach meaning to your actions, even when you don't intend to communicate
something.
D. true communication only occurs when we are face to face with another person.
21. According to the text, which of the following statements is TRUE?
A. You cannot not communicate.
B. Most communicators at work send more messages than they receive.
C. It is possible to take back a message after another person has received it.
D. Chronological context has little to do with successful communication.
22. The text identified two levels of messages individuals exchange during the communication process.
During office meetings, Sara expresses her respect for her boss by listening attentively, nodding, and
taking notes. Through her actions, Sara is illustrating a __________ message.
A. sequential message
B. content message
C. relational message
D. structured message
23. Which of the following messages would be classified as a content message?
A. showing respect for another person
B. demonstrating how to use a newly acquired copy machine
C. using a mocking tone of voice when you talk to your mother
D. hugging a friend
, 24. Which of the following messages would be classified as a relational message?
A. writing a mathematical formula on the whiteboard
B. asking your boss when a report is due
C. telling a coworker how to enter data on the company website
D. glaring at a person in a wheelchair as she starts to talk to you
25. Relational messages communicate all of the following EXCEPT?
A. affinity
B. respect
C. historical facts
D. control
26. Communication is
A. irreversible.
B. reversible.
C. avoidable.
D. a panacea.
27. 27. Which of the following statements describes communication most accurately?
A. When we experience a misunderstanding, better communication can always solve the problem.
B. The meaning of every message we send is affected by the communication context.
C. Fortunately, if we have hurt someone's feelings by our words, we can erase all bad feelings by
apologizing.
D. Honest people will not face ethical challenges as they communicate at work.
28. Your text states that communication is a process. This means that
A. to understand communication, we need to examine the context in which it occurs.
B. effective communication is efficient.
C. every message we send is an isolated event.
D. communication is avoidable.
29. If you make a harsh and unkind comment to someone
A. he/she will forgive and forget, as long as you apologize later.
B. you can erase the unkind comment from their mind by giving the individual a compliment the next
day.
C. he/she is likely to remember the comment for a long time.
D your unkind comment will have little impact if it occurred during an argument, because unkind
. behavior is expected in that context.
30. If people believe that eventually they can get what they want if they simply communicate in the "correct"
way, which of the principles of communication do they fail to understand?
A. One cannot not communicate.
B. Communication is irreversible.
C. Communication is a process.
D. Communication is not a panacea.
31. Which of the following describes most accurately the potential of effective communication?
A. If you develop good communication skills, you can get what you want all the time.
B If you spend enough time communicating with someone about a misunderstanding, you‘ll always be
. able to find a solution that you both like.
C. If you improve your communication skills, you can increase your effectiveness in personal and
business relationships.
D. If two people understand each other's messages, they will not disagree.
32. The utilitarian approach to communication ethics considers communication to be ethical if it
A. treats others as you would want to be treated.
B. would be judged as ethical by a board of your professional peers.
C. would be judged as ethical by the public if it appeared on a prime-time broadcast.
D. brings good to a majority of people over time.
