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Exam (elaborations)

WEEK 6 - MSN 560 CH 20 CONFLICT RESOLUTION Questions With Complete Solutions

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ADVANCED FACILITY IN CONFLICT MGMT ESSENTIAL COMPETENCY THREE Types of Conflict correct answer: 1. Conflict with Pt/familiy 2. Conflict with another professional 3. Confict with Admin. Leadership TKI (Thomas-Kilmann Index) correct answer: 5 distinct kinds of responses to conflict **Avoiding, **Accommodating, **Compromising, **Collaborating, and **Competing Nurse main two (2) conflict mgmt modes correct answer: Avoiding and compromising (third was accommodation) Avoiding and Accommodating correct answer: end up in disadvantaging ones self Compromising correct answer: leads to all parties being equally disadvantaged Collaborating & Competing correct answer: only two response modes that lead to a gain of ones own position Nurses observed to be most typically? (by Wharton) correct answer: Accommodating (Bad b/c can be squeezed between pts. and MDs Taback & Orit (Study approaches to conflict and resulting stress lvl" correct answer: 1. Integrate & Dominance = Collaborate & Compete-Low Stress 2.Obliging & Avoidance=Compromise/accom.; Higher stres

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