Certified ServiceNow Application Developer - New York | Questions and Answers with complete solution

What are ServiceNow platform services? - search, email, web services, import/export, templates, workflow, approvals, reports, social, mobile, shared data, forms & list, scripting, role-based security, UI / CMS What are Cloud Infrastructure services? - advanced high availability, multi-instance architecture, upgrades, certifications, scalability & performance what is cloud-based application? - computing resources -> delivered via the Internet -> Using an existing platform -> Providing access to data why develop custom applications? - to replace outdated, inadequate, custom business applications and processes. To extend service delivery and management to all enterprise departments. To extend the value of ServiceNow. To bring greater levels of automation and consolidation to enterprise services and their management. what is a good fit for building in servicenow? - data that can be modeled in a relational database. Extenseive use of forms to interact with data. Require reporting capability. Need for workflow/flow to manage processes. Can extend existing functionality through JavaScript. What are bad fit examples for building in servicenow? - data is unstructured, such as audio or video. Requires access to proprietary libraries that do not have an API. Multi-player games or applications requiring graphics engines. No process flow through application. Examples of right-fit applications - Processes managed in spreadsheets or email, departmental apps built on aging incumbent platforms, or applications with a request-fulfill pattern. what is the global scope? - easy to access anything from anywhere. Hard to isolate and protect applicationswhat is a scoped application? - universally enforced namespace, contextual development, runtime application separation, installation and un-installation, public and private API definitions, table level data access control, dependency tracking. what is the Scoped Development Process? - Analysis -> Design -> Development -> Test -> Deployment (ADDTD) what is Development? - construction of the next unit of deployment, individuals and teams often manage multiple work stream