CHAA Exam July 2023 (Practice Questions) With Complete Solutions
Under Title III of the Americans with Disabilities Act, hospitals are required to: correct answer: Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? correct answer: What data measures are needed to care for a patient What is not a purpose of any quality improvement program? correct answer: Blame someone for the mistake Which of the following is not a patient satisfaction survey: correct answer: CMS Survey Communication is: correct answer: Exchanging information with the patient Which is not a KPI in Patient Access? correct answer: CLABSI rate HEAT stands for: correct answer: Hear them out, empathize with the customer, apologize, take responsibility for actions All of the following are ways we communicate, except: [Body Language, Eating, Talking, Facial Expressions] correct answer: Eating What are the three steps to communication? correct answer: Encoding, Transmission, Decoding
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chaa exam july 2023 practice questions with comp
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