WGU C202: Pre-Assessment - Managing Human Capital Already Passed

WGU C202: Pre-Assessment - Managing Human Capital Already Passed Which situation is an example of a managerial ethical dilemma? Being asked to directly supervise a family member A human resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor. Which standard is being applied to resolve this ethical dilemma? Rights Standard What is the goal of affirmative action? By seeking to remedy past practices that innately caused an adverse effect on applicants A female employer is accused of having an employment practice that negatively impacts women. The employer responds that she has the same requirements for male and female applicants and wants to hire other women. Why is this case a potential demonstration of adverse impact? Adverse impact is unintentional and relates to standard policies applied to all employees. Which protected classes must a company set hiring goals for under Executive Order 11246? Minorities and women An employer terminates an employee for being unattractive and putting less effort in personal appearance. Why is this permitted under an at-will employment relationship? An employer can terminate an employee for an immoral reason. Which law guarantees that a woman can take unpaid time off following the birth of her child without fear of losing her job? The Family and Medical Leave Act of 1993 What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994? To prevent discrimination against employees who may be called into active military service Which event should be covered under workers' compensation? Breaking an arm while at work How does an organization's human resource strategy support the organization's business strategy? By helping it to acquire, develop, motivate, and retain the talent needed to fulfill its strategy What is a primary function of human resource management? Retaining talent How does effective human resource management improve organizational performance? By enhancing a company's ability to cope with growth and change Which characteristic of an employee should human resource management focus on to enhance organizational culture? Fit within an organization Which belief is an example of bias creating barriers to equal treatment in an organization? Extroverted employees are the most effective. Which factor in successful organizational change can be provided through effective human resource management? Trust What is the organization's formal system of task, power, and reporting relationships called? An organizational structure How does human resource management support organizational leadership? By providing employees with opportunities for professional development and growth Which decision can human resource management assist with during the combination stage of mergers and acquisitions? When to declare the combination a success How can human resource managers serve as internal consultants? By helping managers avoid common training pitfalls What are two uses of a job analysis? Developing a recruiting plan and designing a compensation plan for a particular job How can human resource managers use performance metrics to benefit their organizations? Metrics that reveal weakness in a critical division can influence staffing plans What should human resource managers use to determine performance metrics? Business goals Which aspect of an organization is increased when policies of inclusion are adopted? Its talent pool Why might an organization want to increase its efforts at inclusion and diversity? To reduce negative public relations How does an employee handbook protect employers? By ensuring that employees are informed about company expectations, policies, and benefits Which situation is an example of poor person-organizational fit? An employee has the necessary training and skills for a position, but has a different set of values than the employer. How does sourcing affect recruiting? Effective sourcing improves the compatibility of talent pools to open positions. What is a benefit of external recruiting? External hires can bring new ideas and insights. Which request might be asked during a case interview? Explain how you would react if you were asked by a coworker to take shortcuts to meet job expectations. Why might human resource managers place limited importance on distributive fairness in the hiring process? Only those hired tend to appreciate the outcomes of the process. Which step in an effective training program involves determining the best setting, methods, and materials to be used? Designing training systems Which type of training includes both role-playing and action learning? Experiential training What does a person's learning style determine? The instructional methods that are the most effective for training During which level of Kirkpatrick's training evaluation might participants take a test on the training materials? Learning How can performance management help an organization evaluate change initiatives, training procedures, and new technologies? By generating useful data How can goal setting boost employee performance? By focusing attention on specific objectives Which source of performance information is most knowledgeable about an employee's day-to-day performance in self-managed teams? Co-worker How does providing regular feedback to employees relate to their goals? It helps direct progress toward goals. An employee has already been approached concerning poor performance, but is not improving. Which corrective discipline step should be repeated with a stronger statement of the consequences for not improving? Written warning Place the steps of progressive discipline in order from first (1) to last (4). Counseling Written Warning Suspension without Pay Termination What is an example of opportunity bias? A manager gives an employee low performance ratings as a result of a failed project, even though the failure was a result of outside factors. What is a critical factor in creating a culture of safety? A commitment of an organization to the protection and well-being of its employees What is a function related to the primary goal of the Occupational Safety and Health Administration (OSHA)? To correct hazards How do employee wellness programs benefit employers? By reducing workers' compensation and disability-related costs What determines whether stress is functional or dysfunctional? How manageable it is and the emotions it causes What is an example of bullying in the workplace? Intimidating a co-worker What is an example of holding the target of bullying to a different performance standard? Assigning the target unrealistic goals and deadlines which are unachievable Which organization advocates that a well-written and implemented workplace violence prevention program can reduce the incidence of workplace violence in all workplaces? Occupational Safety and Health Administration (OSHA) What are two physical changes that can be made to prevent workplace violence? Choose 2 answers Implementing key card access Silent Alarms Which tactic can employers use to improve employee engagement and motivation towards safety? Incentives How does a safe workplace positively relate to employee motivation and engagement? It encourages an environment for high employee production performance. What is the influence tactic that enhances one's formal authority to make a request by referring to precedents, rules, contracts, or other official documents? Legitimating Which act was intended to curb common work stoppages, strikes, and general labor conflict? Wagner Act What is a psychological contract in the workplace? The hidden expectations and promises between an employer and employee Which type of compensation can developmental opportunities be considered? Nonfinancial compensation What is a disadvantage of a pay-for-performance plan? It could promote unintended consequences. What are two reasons why companies offer employee benefits? Choose 2 answers To provide employees work-life balance To boost employee satisfaction Which type of a benefit are domestic partner benefits? Optional What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days? To decrease employee absenteeism What is the goal of an organization that offers an on-site day care for children and elderly people? To decrease employee stress What is the result of people being committed to, involved with, enthusiastic, and passionate about their work? Employee engagement Which action enhances employee engagement? Allowing employees to use their talents What is affective commitment? Having a positive emotional attachment to the organization and strong identification with its values and goals What is an example of voluntary turnover? An employee leaves for a higher paying job. What are two potential costs of voluntary turnover? It leads to having to train a replacement worker. It disrupts teamwork. What are two retention strategies for reducing voluntary turnover? Choose 2 answers Quality leadership Flexible Work Which factor may increase a company's voluntary turnover? Good economic environment What is the difference between replacement planning and succession management? Narrow identification of specific back up candidates versus building feeder groups up and down the leadership pipeline What is an example of workforce redeployment? An IT firm assigning a Java IT expert to a new client requesting a Java IT engineer