Roland UDVARLAKI
Unit 1 - Communication and employability skills
P2 - Explain the principles of effective communication
-General communication skills:
Adapting personalities to the right audience is a key factor, no matter if we only mention different
cultures, languages etc. When for example talking to customers or with people who do not have a
technical knowledge of different things, you must adapt your language, so they would understand
what you’d be talking about. If talking to people who are doing the same job as you do, (let’s say in
an IT department) then you must use technical terms and other different phrases to make yourself
more understandable, as that would be the requirement for that particular job (so other IT
employees would understand the exact thing).
Engaging other people when for example doing a presentation, it’ll make more people in a
classroom more interactive, and will wake people up. Encouraging more users to join in a
conversation, or to interact with it, it will change the atmosphere of the environment in a positive
way.
-Interpersonal skills:
Talking face to face with someone is probably the most effective way of communicating with other
people. You’ll be able to see their reactions, motions, keep up eye contact to make a conversation
(no matter what it is) more effective, more understandable and much more joyful/emotional. Eye
contact is important, as it shows people that you’re respecting my looking at them in the eyes, as
well as it shows the speaker that you’re paying attention.
Using body language, you’ll be able to represent yourself in a much clearer, understandable way. No
matter if you’re showing your ideas in invisible scratches or trying to make someone imagine
something or even to point out key points, it’ll make you look better and much more
understandable and much more interesting.
Changing the voice of tone when talking to someone could be a key factor. For example, when
asking a question, the end and the beginning of the voice changes, so people would clearly and more
understandably get the idea that the person they’re talking is actually asking a question, and not just
telling something. Changing to a higher sounding tone or a lower one, it could mean that we’re
changing the perspective of the conversation; therefore people can understand it much better.
When for example doing a presentation, it is important that the speaker changes their voice of tone,
highlighting key elements, mentioning bullet points etc. . Having the same tone would make people
get bored just after a few minutes, and so they would not pay attention. It could also make be not
understand the presentation if the speaker talks in a ‘zombie’ish way. It is also important to speak
up when talking, making sure that the other person can clearly hear us speaking. To make a good,
professional presentation, the person that is doing the presentation must: speak up, change voice of
tone when needed, and engage other people by doing activities or making sure that they’re listening
(e.g.: ask questions, look at reactions etc.)
Roland UDVARLAKI – Unit 1 – Assignment 2 – P2, P3, M1 – Page 1 of 4
Unit 1 - Communication and employability skills
P2 - Explain the principles of effective communication
-General communication skills:
Adapting personalities to the right audience is a key factor, no matter if we only mention different
cultures, languages etc. When for example talking to customers or with people who do not have a
technical knowledge of different things, you must adapt your language, so they would understand
what you’d be talking about. If talking to people who are doing the same job as you do, (let’s say in
an IT department) then you must use technical terms and other different phrases to make yourself
more understandable, as that would be the requirement for that particular job (so other IT
employees would understand the exact thing).
Engaging other people when for example doing a presentation, it’ll make more people in a
classroom more interactive, and will wake people up. Encouraging more users to join in a
conversation, or to interact with it, it will change the atmosphere of the environment in a positive
way.
-Interpersonal skills:
Talking face to face with someone is probably the most effective way of communicating with other
people. You’ll be able to see their reactions, motions, keep up eye contact to make a conversation
(no matter what it is) more effective, more understandable and much more joyful/emotional. Eye
contact is important, as it shows people that you’re respecting my looking at them in the eyes, as
well as it shows the speaker that you’re paying attention.
Using body language, you’ll be able to represent yourself in a much clearer, understandable way. No
matter if you’re showing your ideas in invisible scratches or trying to make someone imagine
something or even to point out key points, it’ll make you look better and much more
understandable and much more interesting.
Changing the voice of tone when talking to someone could be a key factor. For example, when
asking a question, the end and the beginning of the voice changes, so people would clearly and more
understandably get the idea that the person they’re talking is actually asking a question, and not just
telling something. Changing to a higher sounding tone or a lower one, it could mean that we’re
changing the perspective of the conversation; therefore people can understand it much better.
When for example doing a presentation, it is important that the speaker changes their voice of tone,
highlighting key elements, mentioning bullet points etc. . Having the same tone would make people
get bored just after a few minutes, and so they would not pay attention. It could also make be not
understand the presentation if the speaker talks in a ‘zombie’ish way. It is also important to speak
up when talking, making sure that the other person can clearly hear us speaking. To make a good,
professional presentation, the person that is doing the presentation must: speak up, change voice of
tone when needed, and engage other people by doing activities or making sure that they’re listening
(e.g.: ask questions, look at reactions etc.)
Roland UDVARLAKI – Unit 1 – Assignment 2 – P2, P3, M1 – Page 1 of 4
