TCOLE EXAM COMPLETE QUESTIONS WITH ANSWERS ALL VERIFIED

TCOLE EXAM COMPLETE QUESTIONS WITH ANSWERS ALL VERIFIED A. Interpersonal Skills - ANS Which of the telecommunicator core competencies encompasses emotional intelligence, customer service, and stress management? a. Interpersonal Skills b. Communication Skills c. Professionalism d. Geography 1701 - ANS The Commission may suspend a license for violating any provision of Texas Occupations Code __________________. C. Source of information concerning line of duty deaths - ANS Aside from memorializing those officers who have fallen in the line of duty, what is the mission of the Texas Peace Officers Memorial? a. Recruiting new peace officer candidates b. Source of financial assistance for surviving families of fallen officers c. Source of information concerning line of duty deaths d. Memorializing fallen officers is the only mission - ANS If evaluation documents measure employee behaviors as they are meant to be measured in specific categories, these documents would be called __________________. a. Fair b. Reliable c. Valid d. Equal D. Serving PSAP - ANS The PSAP to which a call would normally be routed is the __________________. a. Primary PSAP b. Consolidated PSAP c. Legacy PSAP d. Serving PSAP A. Quality Assurance - ANS Actions that are taken to ensure standards and procedures are upheld in order to deliver services that meet performance requirements are part of this performance standard process. a. Quality Assurance b. Quality Control c. Quality Improvement d. Quality Promotion C. Emergency - ANS An occurrence of damage resulting from an extraordinary natural or man-made cause is a(n) __________________. a. PSAP b. Preventable Tragedy c. Emergency d. Unavoidable Incident 18 - ANS Under Section 217.1 Minimum Standards for Enrollment and Initial Licensure, what is the age requirement for telecommunicators? C. Quality Improvement - ANS A system for evaluating the current quality of the services provided is part of this performance standard process. a. Quality Assurance b. Quality Control c. Quality Improvement d. Quality Promotion A. Communication - ANS __________________ is the process of exchanging information using symbols, signs, and behavior. a. Communication b. Telecommunication c. Downloading d. Commiserating - ANS An officer is convicted of a felony that is not related in any way to their office. What would be the course of action for the Commission in regards to their licenses? a. Suspension for 180 days b. Suspension for 10 years c. Suspension for 30 years d. Immediate revocation D. physician; psychologist - ANS An applicant seeking a license from the Commission must be examined by a __________________ and a __________________. a. psychic; physiologist b. physiologist; physician c. psychologist, psychic d. physician; psychologist Enrollment, Licensing, Appointment, and Separation - ANS The title of Chapter 217 of Title 37 Texas Administrative Code is __________________. A. Public Safety Answering Point - ANS A __________________ is responsible for receiving and processing 9-1-1 calls according to specific operational policy. a. Public Safety Answering Point