Precision Exam (100% accurate answers)

the importance of customer service correct answers 1. Customer service can make or break an establishment 2. Increases customer satisfaction, loyalty and employee moral 3. Understand customer needs, age, families with children, first timers, special occasions, dietary needs, language barriers, dining alone Host/hostess correct answers 1. Responsible to the customer, greets and seats customers, takes reservations, supervises service to customers, handles customer complaints Server correct answers 1. Handles customer needs, knows menu items, checks tables, checks on food/drinks/water, corrects problems, presents the check, often acts as cashier, knows appropriate table settings, handles table service, maintains appropriate personal hygiene and sanitation, serves from the right, removes plates from the left, quickly cleans up sp Bus person correct answers 1. Clears and resets table covers and assists the server. Cashier correct answers Responsible for cash drawer, counts back change, knows procedure to follow if there is a discrepancy. Dining room manager or maitre d'hotel correct answers Controls overall food production, handles complaints, resolves problems, monitors customer service. the characteristics needed to be a skilled employee correct answers 1. Positive Attitude 1. Pride in your job, friendly, problem solving, courtesy 2. Personal Appearance Culinary Arts 345.2021 1. Clean uniform, nails clean and trimmed, minimal jewelry, clean and appropriate shoes, well groomed, well rested, hair tied back, breath is fresh, no heavy colognes or perfumes 3. Communication skills 1. Verbal communication (speaking & listening) 2. Nonverbal communication 1. How you look (no gum, posture, no touching face or hair) 2. Written communication (write clearly and understandably Greet Customers correct answers Make sure that the cover is clean, and all the proper equipment is present. A cover is an individual place setting including all required equipment for the meal Take the beverage order correct answers 1. Place beverage to the customer's right 2. Keep fingers away from the rim of the glass 3. Keep beverages refilled Sell the menu correct answers 1. Understand ingredients, dietary restrictions and allergies 2. Be prepared to recommend menu items 3. Ask open ended questions 4. Upsell - offer a larger size or better quality 5. Smile, maintain eye contact 6. Listen carefully, confirm orde Serve the order correct answers 1. Watch hand placement on plate, stay away from food 2. Serve on customer's left side 3. Check during the meal for additional assistance 4. Clear from the right Alcohol service correct answers 1. Be familiar with state and local liquor laws