Workplace readiness test questions and answers 2023 with
complete solution
1. Employers expect certain things from employees. One important trait that
employers look for in employees is "initiative." Initiative means
a, doing things on your own; being a self-starter.
b. showing respect for other works.
c. calling your boss when you cannot come in to work.
d. making sure your work is markable
a, doing things on your own; being a self-starter.
The amount of income tax that is withheld from a persons payroll check is based
on the information provided on the
A: W-2 form
B: W-4 form
C: 401k Form
D:W-9 form
B: W-4 form
In a business or office setting, the BEST greeting when answering the telephone
is:
a. good morning/afternoon
b hello, who is calling?
c. hello
d. greetings!
a. good morning/afternoon
4. On Tuesday, Emma's supervisor asks her to work on three projects that need
to be completed by Friday, On Wednesday, Emma realizes that she will not be
able to finish them on time. What should she do?
a. discuss the problem with her supervisor.
b. Come in early to work to finish the jobs,
c. Ask coworkers to complete one of the projects.
d. Finish what she can; deadlines can usually be changed.
a. discuss the problem with her supervisor.
5. Ivans business always gives its customers a cofTee cup at the end of the year,
Now the supervisor says they will no longer give away cups because it isn't cost
effective. Which is the most correct explanation Of the supervisor's decision?
a. The cups are not worth what they cost.
b. Cups are not a product Ivan's company normally sells,
c. Giving away cups did not generate enough new or continuing business to pay
the cups.
d. Ivan and the other employees gave away too many cups.
c. Giving away cups did not generate enough new or continuing business to pay the
cups.
6. You are working at a graphic firm. Your team is working on an important
project and your team leader asks you to slay late to meet a deadline, Since you
normally get home at 5 p.m. from works you previously agreed to take a neighbor
,to an important appointment at 6:30 p.m. What should you do?
a. Contact a friend that knows your neighbor and see if your friend can take your
neighbor to the appointment and stay to finish the project deadline.
b, Agree to stay and finish your project without question because the work is
more important.
c. Since you first committed to help your neighbor, tell your co-worker you
cannot stay and why.
d. Reach a compromise and work until p.m. and then leave and try to still take
your neighbor to the 6:30 pan. appointment.
a. Contact a friend that knows your neighbor and see if your friend can take your
neighbor to the appointment and stay to finish the project deadline.
7. Justine told his boss he would finish the financial report by Friday. Following
through on his commitment is an example of which positive workplace trait?
a: resourcefulness
b. problem-solving
c. reliability
d. honesty
c. reliability
8. You have been working on a game design project with your manager who has
been repeatedly using inappropriate language which makes you uncomfortable.
What should you do?
a. Remain calm and report the problem to the managers boss.
b. Directly confront the manager about the situation.
c. Ask the •manager to stop speaking in such n inappropriate way.
d. Join in with the use of the inappropriate language to fit in.
a. Remain calm and report the problem to the managers boss.
8. Why is having diversity in a company culture staff a good idea?
a. There is a broader range of talents, and creativity.
b. It creates a homogenous work ethic.
c. The work environment will be more ethical.
d. It meets the quota for minority cultures.
a. There is a broader range of talents, and creativity.
10. Shauna works at an advertising agency and recently had a verbal argument
with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with
insulting behavior, What is the BEST way for Shauna to resolve this conflict?
a. Report Ashley to the human resources manager.
b. Let these inappropriate actions go because it will get better with time.
c. Ignore Ashley but make sure her peers know.
d. Write an email to her parents explaining the situation and asking help
a. Report Ashley to the human resources manager.
11. You work as a server at a local restaurant. A customer orders a particular fish
dish as a dinner entrée and sometime after ordering the dish, you learn from the
kitchen manager that the fish has sold out. What is the best way to creatively
handle the situation?
a. Make sure the customer knows this will never happen again and later report it
to the restaurant manager.
, b. After talking with another server, ask the head chef to come out and apologize
to the customer profusely.
After talking with the restaurant manager, offer a comparable entrée dish, a
discount, and a formal apology.
d. Have the restaurant manager offer' a substitute and a significant discount on
the overall meal
After talking with the restaurant manager, offer a comparable entrée dish, a discount,
and a formal apology.
12. Which of the following phrases is appropriate for a formal greeting during a
presentation?
a. Be seated
b. let's get started
c. Listen up
d, Welcome
d, Welcome
12. You are writing an email to Sally Smith who is a potential customer. what is
the BEST way to begin your email to Sally Smith?
a. Hello Sally Smith!
b, Dear Ms. Smith,
c. Dear Madam or Sir
D. Dear Mrs. Smith
b, Dear Ms. Smith,
14. Laurette's supervisor asks her to select the best contractor for an upcoming
construction job, Laurette narrows the choices down to tour contractors, What is
the process for making her decision?
a. Ask a co-worker to help make the decision and select the best contractor using
this rationale.
b. Select the contractor who is the most affordable and explain why to your
supervisor.
c. Select the contractor who is closes in distance to the job location,
d. Evaluate all factors needed and select the most suitable contractor based on
the factors.
d. Evaluate all factors needed and select the most suitable contractor based on the
factors.
15. Two employees working at a manufacturing company enter a shop floor to do
work. One employee is wearing approved safety glasses but the other employee
is not. Why should the employee be wearing safety glasses?
a. It is the ethical thing to do and is therefore morally correct.
b. Most employees wear safety glasses as a safety precaution.
c. Safety glasses should always be worn on the shop floor.
d. All global companies suggest that employees wear safety glasses.
c. Safety glasses should always be worn on the shop floor.
16. Part of being a civically responsible employee is understanding how the U.S.
government operates. The job of the Legislative Branch is to laws.
a. make
b. implement
complete solution
1. Employers expect certain things from employees. One important trait that
employers look for in employees is "initiative." Initiative means
a, doing things on your own; being a self-starter.
b. showing respect for other works.
c. calling your boss when you cannot come in to work.
d. making sure your work is markable
a, doing things on your own; being a self-starter.
The amount of income tax that is withheld from a persons payroll check is based
on the information provided on the
A: W-2 form
B: W-4 form
C: 401k Form
D:W-9 form
B: W-4 form
In a business or office setting, the BEST greeting when answering the telephone
is:
a. good morning/afternoon
b hello, who is calling?
c. hello
d. greetings!
a. good morning/afternoon
4. On Tuesday, Emma's supervisor asks her to work on three projects that need
to be completed by Friday, On Wednesday, Emma realizes that she will not be
able to finish them on time. What should she do?
a. discuss the problem with her supervisor.
b. Come in early to work to finish the jobs,
c. Ask coworkers to complete one of the projects.
d. Finish what she can; deadlines can usually be changed.
a. discuss the problem with her supervisor.
5. Ivans business always gives its customers a cofTee cup at the end of the year,
Now the supervisor says they will no longer give away cups because it isn't cost
effective. Which is the most correct explanation Of the supervisor's decision?
a. The cups are not worth what they cost.
b. Cups are not a product Ivan's company normally sells,
c. Giving away cups did not generate enough new or continuing business to pay
the cups.
d. Ivan and the other employees gave away too many cups.
c. Giving away cups did not generate enough new or continuing business to pay the
cups.
6. You are working at a graphic firm. Your team is working on an important
project and your team leader asks you to slay late to meet a deadline, Since you
normally get home at 5 p.m. from works you previously agreed to take a neighbor
,to an important appointment at 6:30 p.m. What should you do?
a. Contact a friend that knows your neighbor and see if your friend can take your
neighbor to the appointment and stay to finish the project deadline.
b, Agree to stay and finish your project without question because the work is
more important.
c. Since you first committed to help your neighbor, tell your co-worker you
cannot stay and why.
d. Reach a compromise and work until p.m. and then leave and try to still take
your neighbor to the 6:30 pan. appointment.
a. Contact a friend that knows your neighbor and see if your friend can take your
neighbor to the appointment and stay to finish the project deadline.
7. Justine told his boss he would finish the financial report by Friday. Following
through on his commitment is an example of which positive workplace trait?
a: resourcefulness
b. problem-solving
c. reliability
d. honesty
c. reliability
8. You have been working on a game design project with your manager who has
been repeatedly using inappropriate language which makes you uncomfortable.
What should you do?
a. Remain calm and report the problem to the managers boss.
b. Directly confront the manager about the situation.
c. Ask the •manager to stop speaking in such n inappropriate way.
d. Join in with the use of the inappropriate language to fit in.
a. Remain calm and report the problem to the managers boss.
8. Why is having diversity in a company culture staff a good idea?
a. There is a broader range of talents, and creativity.
b. It creates a homogenous work ethic.
c. The work environment will be more ethical.
d. It meets the quota for minority cultures.
a. There is a broader range of talents, and creativity.
10. Shauna works at an advertising agency and recently had a verbal argument
with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with
insulting behavior, What is the BEST way for Shauna to resolve this conflict?
a. Report Ashley to the human resources manager.
b. Let these inappropriate actions go because it will get better with time.
c. Ignore Ashley but make sure her peers know.
d. Write an email to her parents explaining the situation and asking help
a. Report Ashley to the human resources manager.
11. You work as a server at a local restaurant. A customer orders a particular fish
dish as a dinner entrée and sometime after ordering the dish, you learn from the
kitchen manager that the fish has sold out. What is the best way to creatively
handle the situation?
a. Make sure the customer knows this will never happen again and later report it
to the restaurant manager.
, b. After talking with another server, ask the head chef to come out and apologize
to the customer profusely.
After talking with the restaurant manager, offer a comparable entrée dish, a
discount, and a formal apology.
d. Have the restaurant manager offer' a substitute and a significant discount on
the overall meal
After talking with the restaurant manager, offer a comparable entrée dish, a discount,
and a formal apology.
12. Which of the following phrases is appropriate for a formal greeting during a
presentation?
a. Be seated
b. let's get started
c. Listen up
d, Welcome
d, Welcome
12. You are writing an email to Sally Smith who is a potential customer. what is
the BEST way to begin your email to Sally Smith?
a. Hello Sally Smith!
b, Dear Ms. Smith,
c. Dear Madam or Sir
D. Dear Mrs. Smith
b, Dear Ms. Smith,
14. Laurette's supervisor asks her to select the best contractor for an upcoming
construction job, Laurette narrows the choices down to tour contractors, What is
the process for making her decision?
a. Ask a co-worker to help make the decision and select the best contractor using
this rationale.
b. Select the contractor who is the most affordable and explain why to your
supervisor.
c. Select the contractor who is closes in distance to the job location,
d. Evaluate all factors needed and select the most suitable contractor based on
the factors.
d. Evaluate all factors needed and select the most suitable contractor based on the
factors.
15. Two employees working at a manufacturing company enter a shop floor to do
work. One employee is wearing approved safety glasses but the other employee
is not. Why should the employee be wearing safety glasses?
a. It is the ethical thing to do and is therefore morally correct.
b. Most employees wear safety glasses as a safety precaution.
c. Safety glasses should always be worn on the shop floor.
d. All global companies suggest that employees wear safety glasses.
c. Safety glasses should always be worn on the shop floor.
16. Part of being a civically responsible employee is understanding how the U.S.
government operates. The job of the Legislative Branch is to laws.
a. make
b. implement
