ITIL 4 questions with correct answers

Four Dimensions Model - Answer The four dimensions model is a key component of the ITIL 4 framework that serves to ensure a holistic approach to service management. Each component of the SVS should be considered and evaluated according to all four dimensions, which consist of organizations and people, information and technology, partners and suppliers, and value streams and processes. Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes SVS (Service Value System) - Answer The organization must integrate and coordinate all activities, practices, teams, authorities, and responsibilities, and all parties involved, to be truly effective. The ITIL SVS has been specifically architected to enable flexibility and discourage siloed working. Includes: Guiding Principles Governance Value Chain Activities Practices Continual Improvement