ITIL 4 Exam questions with correct answers

Service Management - Answer A set of specialized organizational capabilities for enabling value for customers in the form of services Service Management - Answer A set of specialized organizational capabilities for enabling value for customers in the form of services Output - Answer Tangible or intangible deliverable of an activity Outcome - Answer Result for a stakeholder produced by one or more outputs. Cost - Answer Amount or money spent on a specific activity or resource Risk - Answer Possible event that could cause harm or loss, of make it more difficult to achieve objectives Organization - Answer A person or a group of people that has its own functions & responsibilities, authorities & relationships to achieve its objectives Value - Answer Perceived benefits, usefulness, importance of something Service offering - Answer A description of one or more services, designed to address the needs of a target consumer group. A service offering may include goods, access to resources, and service actions.