HCA 299 - Module 1 Exam with complete solutions

Healthcare Leader Skills - Answer- Mindfulness - Answer- Be truly present! Research shows that, if practiced effectively and often, mindfulness exerts a positive effect on health and well-being by redirecting stress and anxiety. When you live mindfully, serendipity often follows! Pinch Point - Answer- with time, changes in expectations will occur, and at this point in the relationship, it's a warning sign to return to the first stages of the relationship to avoid disruption. (leads to renegotiation or termination) Conflict - Answer- Ethical Dilemmas - Answer- may challenge decision making. could include clinical challenges such as end of life care, queries regarding experimental research on human subjects, and operational questions about contractual and revenue generating arrangements. Consensus - Answer- leaders need to define how decision making will be achieved. they should outline the procedures in advance and ensure the groups understanding whether or not there will be formal votes or informal. Six Sigma - Answer- Lean - Answer- Professionalism - Answer- Quality, character, and conduct. Perspectives: personal and professional (internal external) Risk Taking - Answer- ACHE Code of Ethics - Answer- 1. *The healthcare executive's responsibilities* to the profession of healthcare management 2. to patients and others served 3. to the organization 4. to community and society 5. to report violations of the ACHE Code Leadership Types - Answer- Limited English Proficiency - Answer- Includes language differences and an understanding of how patients from different cultures view health and illness: -Cultural traditions -Impact of race and ethnicity on healthcare -Value of trust in patient-provider relationships -Role of social support systems -Benefits of health literacy Efforts to improve: - employee training to walk in their patients shoes - TJC standard of practice - CLAS standards Driving forces in healthcare - Answer- cost and quality Conducting meetings - Answer- Time Management - Answer- Value Based Purchasing - Answer- providing reimbursement incentives to accountable providers who produce high quality outcomes, and disincentives for the provision of poor quality outcomes Health disparities - Answer- Health differences in individuals' or the public (population) health that can be ascribed to social, economic, or environmental factors -Race -Ethnicity -Differences in amount and quality of health care one is able to access or receive (Ethnic minorities = almost 1/3 of US population and account for more than 1/2 of the uninsured) EX: To Err is Human (1999), Crossing the Quality Chasm (2001), Unequal Treatment: Confronting racial and ethnic disparities in HC (2002) Adult learning styles - Answer- Concrete experience: Learn by experiencing - feel Reflective observation: Learn by reflecting - watch Abstract conceptualization: Learn by thinking - analyze Active Experimentation: Learn by doing - act Metrics: HR, strategic performance - Answer- categories for performance measurement: 1. retention and separations 2. workforce productivity and profitability 3. staffing and hiring 4. workforce diversity 5. HR cost and structure 6. compensation and benefits Healthcare leader competencies - Answer- Leadership is the central domain intersection with 4 other domains: 1. communication and relationship management 2. professionalism 3. knowledge of the healthcare environment 4. business skills and knowledge Mission, vision, values - Answer- strategic thinking implies that there is an intention of the organization to accomplish something of value for its clients, customers, and stakeholders. this element provides a unique perspective about the goals of the organization and its relationship with the environment, and at the same time provides intention. the three drivers (client, staff, and stakeholders) provide a focus and energy that motivates. Cultural Competence - Answer- being able to understand the organizational factors that support or obstruct cultural sensitivity. Healthcare professionals practice: -Embrace and respect different cultural backgrounds, beliefs and values -Take cultural diversity into account in healthcare delivery Persuasion Tenets - Answer- Ethos - Ability to convince audience of your good character and credibility Pathos - Engaging the emotions of your audience Logos - Ability to excite the mind with reason Negotiation - Answer- Skillful negotiation- Improve organization's bottom line •Labor rates •Staffing patterns •Equipment •Construction costs •Contracts physicians, consultants Memorandum of understanding (MOU) -End result of negotiation -Formal written contract PDP - Answer- Career Plan •A map of your desired professional trajectory •Helps to identify your skills and passions• Consider your strengths and hopes - revisit annually •Discuss professional goals with others IHI Framework for leadership improvement - Answer- Will-Ideas-Execution 1. Set direction (mission, vision, strategy) 2. Establish the foundation 3. Build will 4. Generate ideas 5. Execute change