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L3 M1 - Communication Notes

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Communication notes for L3 M1 CIPS

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Communication
Communication is the sharing of imparting of information from one source
to another. This could be by speaking, writing, electronic media or via sub
conscious actions. For communication to be effective it must be delivered
without distortion.

The communication cycle
Communication is a process which involves individual's participation in
transmitting the information within the communication cycle. By
understanding the steps in the communication process, it leads to effective
communication.
Sender
Noise is anything
which
Message affects the message
being
Messages can be
received by the
verbal, non-verbal or
both. Encode


Channel

The primary way of
Receiver channelling a
response is through
the five senses.
Decode
Mehrabian communication theory
Mehrabian suggests that the way we communicate
Feedback is made up by the
following attributes:
55% is from our body language.
38% is in the tone we use.
7% is from the use of words.




The 7 C’s of communication
Clarity: Make sure the message is clear
Complete: Deliver all necessary information that reduces the need to make
assumptions

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Uploaded on
June 15, 2023
Number of pages
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Written in
2022/2023
Type
Class notes
Professor(s)
David
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All classes

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