SPHR questions with correct answers

Union substitution strategy to divert union-organizing - Answer Instituting a formal grievance procedure with binding arbitration as the final step Union suppression techniques - Answer • Moving the firm to a right-to-work state • Contracting out the work of those people who want to organize • Engaging in a constant barrage of anti-union rhetoric Distributive bargaining - Answer • Win/lose approach • Proposing firm positions • Assuming that resources are fixed Integrative bargaining - Answer • Interest-based bargaining Kirkpatrick's four levels of training evaluation - Answer • Level one: completing a survey after a training re: quality of instruction, adequacy of facilities and relevance of course content • Level two: measures learning occurred during the class and can be evaluated through testing • Level three: measures whether content of training is being used in the workplace and can be evaluated through observation, performance evaluations, and managerial statements or surveys • Level four: evaluation of results that can be measured by looking at whether the training had an impact on the gap between desired and actual organizational performance previously identified during training needs analysis. Scientific method steps - Answer • 5 steps • Problem Identification • Hypothesis development • Research Design • Data collection • Data analysis