MGMT 4000 test 1 (Montgomery UGA)question with complete solution 2023

MGMT 4000 test 1 (Montgomery UGA)question with complete solution 2023 operations management - correct answer the design, operation, and improvement of the systems that create and deliver the firm's primary products and services operations - correct answer manufacturing and service processes used to transform resources into products supply chain - correct answer processes that move information and materials to and from the firm product design purchasing manufacturing service operations logistics distribution - correct answer operations and supply chain management involve: services - correct answer -intangible -interaction with customer required -inherently heterogenous -perishable, time dependent -defined and evaluated as a package of features -difficult to inventory -provider (not product) is often transportable -quality is difficult to measure -reselling unusual -site of facility is important for customer contact