Final Exam Introduction to Healthcare Management Questions and Answers 2023

Final Exam Introduction to Healthcare Management Questions and Answers 2023 Locations The main difference between direct and non-direct care settings is? Patient Satisfaction External domains of health care management include all of the following EXCEPT Medicare/Medicaid Internal domains of health care management include all of the following EXCEPT Technical This competency reflects expertise or ability to perform a specific work task Interpersonal This competency enables a manager to communicate with and work well with other individuals Directing The focus in this function is on initiating action in the organization through effective leadership Controlling This function refers to monitoring staff activities and performance Staffing This function refers to acquiring a retaining human resource Fellowship An effective leader must be able to inspire and get commitment from all people Empathy The EI (emotional intelligence) dimensions of "Social awareness skill, and putting yourself in another's shoes) Stakeholder Anyone who benefits from a job well done. Can be internal or external. Governmental or organizational Differences between leadership and management Leadership deals with the external (fostering vendors, outside issues) management deals with internal (staffing, regulation following) Ethics The right and wrong in any certain circumstance False Engaged employees are not as loyal because they are more interested in the best opportunity. T or F True Understanding what motivates employees in different generations is becoming increasingly important for healthcare managers. T or F False Extrinsic rewards come from within the individual employee. T or F False Avoidance learning is often referred to as positive reinforcement. T or F False Intrinsic rewards are tangible. T or F True Motivation is not manipulation. T or F True Disengaged healthcare workers have an impact on an organizations borrom line. T or F True Theory X, Theory Y, and Theory Z are all forms of motivation theories developed from a management perspective. T or F False All employees are motivated by money. T or F True The future U.S. workforce will mirror the population and become younger, as well as more ethnically and racially diverse. T or F Belonging Maslow's needs-based theory of motivation includes the following types of needs? Higher Level Needs Self-Actualization needs focus on? Praise, benefits, and meaningful work Name types of extrinsic rewards? Generation X This generation values education, training and growth opportunities, flexibility, and is considered risk averse? Traditionalists This generation is respectful of authority, values duty, sacrifice, accountability, and recognition of hard work and a strong work ethic. Baby boomers This generation values individuality, teamwork, and work-life balance. Millenials This generation is image conscious, team oriented, values instant gratification, and is achievement-oriented. Motive A need ir desire Motivate Providing motive Motivation A process to take action of motivating Hygiene Low-level motivators "company-policy" and administration, supervision, interpersonal relationships, working conditions, salary, status, and security. To explain why people act the way they do The purpose of studying organizational behavior is? Individual, group, and collective behavior List the 3 levels of Organizational Behavior? Cognition Refers to the mental processes involved in thinking, including attending to information, processing informationand ordering information to create meaning Perception This matters becaus it is how a person makes sense of a situation. Theory Y Is based on positive beliefs about employee behavior Theory X Is based on negative beliefs about employee behavior. Expectancy In cognition___________ refers to the tendency to perceive what we anticipate seeing. How the person sees, notices and thinks about the situation? In cognition, how a person understands and acts in an organization. Perceiving A complex process that involves noticing, selecting,and organizing information. Assumptions are fundamental premises or beliefs that are true Cognitive biases is the mental processing that simplifies handling information and that can compromise decision quality Sense-making is a process in whice organization members interpret the meaning of ambiguous.