Denis De Bruyne Project Management Advanced 2023
Project Management Advanced
Table of contents
Les 1: Introduction to information management p1-10
Les 2A: Project Management Best Practices p11-18
Les 2B: Storytelling with data p19-23
Les 3: Project Charter p24-28
Les 4: Project Plan p29-37
Les 5: Stakeholder Management Plan p38-43
Les 6: Risk Management Plan p44-47
Les 7: Green Project Management p48-54
Les 8: Code of Ethics p55-59
Les 9: Lean Management p60-66
Les 1: introduction to Information
management
Subdivisions
1. From activities to business processes (dia 2- 34)
2. Information systems (dia 35-64)
3. Organisation and management (dia 65-91)
4. Data collection (dia92-99)
From activities to business processes
Activities
Activity
First activity start from an impulse. Impulse is often from outside the process.
The result of the first activity triggers new one,… => Chain of activities with clear begin and end.
E.g. Lotus bakery: You bake the cookies. After the cookies are baked the 2e activity starts. 2e activity:
Pack the cookies
Activities can be divided in 2 categories
1.Business functions 2.Business processes
Business functions
=> Divide into the various business functions
=> Meets company’s needs
*On equality basis (gelijkheid) e.g. purchases, sales,…
*Leads to ‘functional classification of the company’ (functionele indeling v. bedrijf) => working in
departments
Disadvantages:
*Departments are small islands *Meet the company’s needs, not the customer’s needs
Business processes
=> Chain of activities in an organization, aimed at delivering a service/product (image =>)
=> Meets customer’s needs
1
,Denis De Bruyne Project Management Advanced 2023
*Each activity adds something
*Activities can come from different departments
*Business process more important than department
*Meets the customer’s needs
Activity description
Job description ≠ Activity description
Job description: detailed description of all activities (for newcomer)
Activity description: more global, shortened and structured version of the job instruction. Format of
5 elements:
1.Name (and number) activity
2.Department
3.Executive
4.Operations
5.Exceptions
We’ll look at the 5 elements now.
1.Name (and number) activity
*Number of activities in a process: 4 to 10
*Follow in time (can be numbered)
*Fitting and unique name: always a verb
*Name is also important for data flow diagram (DFD)
2./3. Department and executive
*Which department is resonsible for the activity?
different activities often in different departments
*Executive = person or machine
=> Machine can do some tasks e.g. checking the files
=> Don’t use the name but say it by the function e.g. the HR manager
4.Operations
*Operations are parts of an activity
*Most obvious simple things (sometimes a bit silly)
e.g. open browser, surf to online Outlook, read email, …
*Not all operations are activities. Cluster!, e.g. check email
*Express in a clear way, use verbs: do this, check whether…
5.Exceptions
*Different from the usual course of events
E.g. Order from customer: new customer? =>must first be registered
*Why add exceptions?
-Business process with activities is simplification
-Reality is much more complex: follow-up activities, new activities, …
Making the activity description
Always describe the activity from the company’s point of view
E.g. Not ‘receive goods’ as last activity, but ‘deliver goods’
2
,Denis De Bruyne Project Management Advanced 2023
*Analyze business process: interviews
*State chronology of operations
*Assign(toewijzen) to business processes
REMEMBER TO RECOGNIZE ACTIVITIES
*Staff member executes numerous operations = 1 activity
e.g. logging in on outloook, checking mails, answering mails=> 1 activity= answering mails
*Other person or other department executes operations = new (follow-up) activity
*Same staff member with time gap= new activity
3
, Denis De Bruyne Project Management Advanced 2023
Information systems
The information ladder
Start at bottom with bare facts, these facts can become data and further.
Bare facts: circumstances/events that
have undisputedly(ongetwijfeld)
happened.
Data: objectively captured displays of
facts
Information: interpretation of data, in
certain context, so that they have a
meaning.
Knowledge: combination of meaningful
information and former knowledge,
experience, skills and attitude.
Wisdom/competence: the insight in how knowledge should be handled in certain situations.
EXAMPLE INFORMATION LADDER
Bare facts: I see a train passing by
Data: information board with departures and arrivals
Information: next train to Antwerp
Knowledge: which train to arrive in Antwerp at a certain time
Wisdom (competence): not the 7 o’clock train, it’s too crowded
Model information provision(voorziening)
Information provision has 4 parts:
1.Data collection 3.Data processing
2.Data storage 4.Data provision(gegevensverstrekking)
Different kinds of information
Information is necessary for:
-executing routinely activities (e.g. correctly packing
cups and saucers)
-making decisions on executive or management level
(e.g. granting a loan)
-managing executive activities (e.g. how many people
on how many machines)
4
Project Management Advanced
Table of contents
Les 1: Introduction to information management p1-10
Les 2A: Project Management Best Practices p11-18
Les 2B: Storytelling with data p19-23
Les 3: Project Charter p24-28
Les 4: Project Plan p29-37
Les 5: Stakeholder Management Plan p38-43
Les 6: Risk Management Plan p44-47
Les 7: Green Project Management p48-54
Les 8: Code of Ethics p55-59
Les 9: Lean Management p60-66
Les 1: introduction to Information
management
Subdivisions
1. From activities to business processes (dia 2- 34)
2. Information systems (dia 35-64)
3. Organisation and management (dia 65-91)
4. Data collection (dia92-99)
From activities to business processes
Activities
Activity
First activity start from an impulse. Impulse is often from outside the process.
The result of the first activity triggers new one,… => Chain of activities with clear begin and end.
E.g. Lotus bakery: You bake the cookies. After the cookies are baked the 2e activity starts. 2e activity:
Pack the cookies
Activities can be divided in 2 categories
1.Business functions 2.Business processes
Business functions
=> Divide into the various business functions
=> Meets company’s needs
*On equality basis (gelijkheid) e.g. purchases, sales,…
*Leads to ‘functional classification of the company’ (functionele indeling v. bedrijf) => working in
departments
Disadvantages:
*Departments are small islands *Meet the company’s needs, not the customer’s needs
Business processes
=> Chain of activities in an organization, aimed at delivering a service/product (image =>)
=> Meets customer’s needs
1
,Denis De Bruyne Project Management Advanced 2023
*Each activity adds something
*Activities can come from different departments
*Business process more important than department
*Meets the customer’s needs
Activity description
Job description ≠ Activity description
Job description: detailed description of all activities (for newcomer)
Activity description: more global, shortened and structured version of the job instruction. Format of
5 elements:
1.Name (and number) activity
2.Department
3.Executive
4.Operations
5.Exceptions
We’ll look at the 5 elements now.
1.Name (and number) activity
*Number of activities in a process: 4 to 10
*Follow in time (can be numbered)
*Fitting and unique name: always a verb
*Name is also important for data flow diagram (DFD)
2./3. Department and executive
*Which department is resonsible for the activity?
different activities often in different departments
*Executive = person or machine
=> Machine can do some tasks e.g. checking the files
=> Don’t use the name but say it by the function e.g. the HR manager
4.Operations
*Operations are parts of an activity
*Most obvious simple things (sometimes a bit silly)
e.g. open browser, surf to online Outlook, read email, …
*Not all operations are activities. Cluster!, e.g. check email
*Express in a clear way, use verbs: do this, check whether…
5.Exceptions
*Different from the usual course of events
E.g. Order from customer: new customer? =>must first be registered
*Why add exceptions?
-Business process with activities is simplification
-Reality is much more complex: follow-up activities, new activities, …
Making the activity description
Always describe the activity from the company’s point of view
E.g. Not ‘receive goods’ as last activity, but ‘deliver goods’
2
,Denis De Bruyne Project Management Advanced 2023
*Analyze business process: interviews
*State chronology of operations
*Assign(toewijzen) to business processes
REMEMBER TO RECOGNIZE ACTIVITIES
*Staff member executes numerous operations = 1 activity
e.g. logging in on outloook, checking mails, answering mails=> 1 activity= answering mails
*Other person or other department executes operations = new (follow-up) activity
*Same staff member with time gap= new activity
3
, Denis De Bruyne Project Management Advanced 2023
Information systems
The information ladder
Start at bottom with bare facts, these facts can become data and further.
Bare facts: circumstances/events that
have undisputedly(ongetwijfeld)
happened.
Data: objectively captured displays of
facts
Information: interpretation of data, in
certain context, so that they have a
meaning.
Knowledge: combination of meaningful
information and former knowledge,
experience, skills and attitude.
Wisdom/competence: the insight in how knowledge should be handled in certain situations.
EXAMPLE INFORMATION LADDER
Bare facts: I see a train passing by
Data: information board with departures and arrivals
Information: next train to Antwerp
Knowledge: which train to arrive in Antwerp at a certain time
Wisdom (competence): not the 7 o’clock train, it’s too crowded
Model information provision(voorziening)
Information provision has 4 parts:
1.Data collection 3.Data processing
2.Data storage 4.Data provision(gegevensverstrekking)
Different kinds of information
Information is necessary for:
-executing routinely activities (e.g. correctly packing
cups and saucers)
-making decisions on executive or management level
(e.g. granting a loan)
-managing executive activities (e.g. how many people
on how many machines)
4
