APM Exam Questions with All Correct Answers

APM Exam Questions with All Correct Answers What is APM? - ANSWER - framework for managing enterprise business applications and software-based services - provides management with an inventory of the company's software applications and metrics to illustrate the business benefits of each application How does an APM system work? - ANSWER uses indicators and a scoring profile for generating reports about the value of each application and the health of the IT infrastructure as a whole What metrics does APM gather for applications? - ANSWER - age - usage - maintenance cost - interrelationships with other apps What can managers do with APM information? - ANSWER Decide for each app whether to: - keep - update - retire - delete What suite is APM in? - ANSWER ITBM What does APM leverage to get complete picture of application portfolio? - ANSWER - CMDB - Discovery - Cost modelling What other ServiceNow areas does APM leverage? - ANSWER - ITAM (Software/hardware models, lifecycles) - FM (Total cost of ownership TCO) - PPM (Projects, Ideas, Demands, Investment Planning, Roadmaps) - ITSM (Vendor, Contract, Incident, Change, Problem) - GRC (Risks, Audit engagements, Controls) - PA/Reporting (Dashboards, Widgets, Historical data) - ITOM (SM, Discovery, Desired States) - Platform (Surveys, Assessments, Data certification) What does APM use to understand applications and identify application services and underlying technologies? - ANSWER Service Mapping What is a technology? - ANSWER Specific hardware or software model deployed to create a business application What does TPM do? - ANSWER Uses SAM software inventory and normalisation to: - automate inventory of technologies - manage their vendor and lifecycles What application provides lifecycles for growing group of vendors? - ANSWER SAM What does Manage Related Software feature do? - ANSWER Identifies: - the software that supports each application service - certain key software for the instance What does CSDM stand for? - ANSWER Common Services Data Model What is CSDM? - ANSWER standard shared set of service-related definitions What is the 'Common Service' in CSDM? - ANSWER standard shared set of service-related definitions across products and platform that enable and support true service level reporting What is the 'Data Model' in CSDM? - ANSWER - CMDB Framework across platform and products - enables and supports multiple configuration strategies