OPOTA 2020 (new) question with complete solution updated to pass

OPOTA 2020 (new) question with complete solution updated to pass ORC section that covers definitions related to MV offenses - correct answer .01 ORC chapter that covers moving violations - correct answer 4511 ORC chapter that covers equipment violations - correct answer 4513 ORC chapter that covers drivers license suspensions - correct answer 4510 ORC chapter that covers MV crimes - correct answer 4549 Four dimensions of a whole person that collectively contribute to a person's effectiveness - correct answer Physical - healthy body: strength and endurance Mental- healthy mind: feeding, challenging, growing mind Emotional- healthy heart: positive emotions, managing energy Spiritual- healthy spirit: purposeful, serving a cause, faithful to self. Identify the characteristics of a crisis state - correct answer 1) An episode of mental and/ or emotional upheaval or distress that creates instability or danger, and causes behavior that is considered disruptive by the community, by friends or family members of the person and/ or by the person. 2) The elements of disruption and danger are why, in these situations, may people call law enforcement rather than emergency medical services/ mental health agencies. 3) Often there is a perception event that triggers the crisis: a) an emotional/ medical event b) persons perception to the event may be accurate, erroneous, or somewhere in between c) regardless of the accuracy of their perception, the persons normal methods of coping and solving problems fail, resulting in a breakdown of control, inability to respond appropriately, a feeling of being "overwhelmed" List the causes of compromised coping capacity - correct answer 1) Brain chemistry 2) Deterioration of the brain 3) Developmental disabilities 4) Damage to the brain through blunt force, severe stress, and trauma 5) Unbearable stress that causes suicidal thinking/ actions 6) Substance abuse Describe the differences between traditional encounters and special population encounters - correct answer 1) Difference is the increased need to be non-confrontational. 2) Special population encounters frequently benefit from a change in response to one in which de-escalation is the foundation. LEAPS: 5 basic tools that assist in generating compliance - correct answer 1) Listen: actively listen and look interested 2) Empathize: try to understand where they're coming from 3) Ask: general open-ended questions and opinion- seeking questions to gain understanding 4) Paraphrase: in your own words, repeat the persons message 5) Summarize: condense all that has been said and indicate the outcome, keeping it brief, concise, and inarguable EAR model's 3 phases of crisis encounter - correct answer 1) Engage 2) Assess 3) Resolve Identify the tactics and behaviors to avoid while engaging in de-escalation - correct answer 1) Moving suddenly, giving rapid orders, or shouting. 2) Forcing a discussion.