D072 Fundamentals for Success in Business 2023

Ability - Possession of the means to do something Active Listening - Giving the sender full, undisrupted attention with the intention of fully receiving his or her message Aggressive Communicator - Forceful communication style often carried out in a loud and hostile manner Assertive communicator - Productive communication style used by those who express their ideas while listening attentively to others Attraction-Selection-Attrition (A-S-A) - A theory holding that (1) Individuals are attracted to organization whose members are similar to themselves in terms of personality, values, interests and other attribute; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave Attrition - The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic Style - Leadership style that keeps close control over subordinates and does not seek much input from others Barrier to Effective Communication - Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews - Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan Channel - Means of passing information from sender to recipient, such as via face-to-face meeting or telephone calls Code of Ethics - Guide that publicly sets out an organization's key values and ethical obligations Coercive power - Ability to take something away or punish someone for noncompliance Communication - Sharing understanding and meanings via oral, nonverbal, and written forms Communication Style - Dominant way in which an individual interacts and exchanges information with others Consideration - The relationship oriented between behaviors of a leader Corporate Culture - The attitudes, values, and standards of behavior that distinguishes one organization form another Corporate Social Responsibility (CSR) - Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally Cultutal Diversity - The existence of a variety of cultural or ethnic groups within a workplace CVF Model - Framework for assessing organizational culture and organizational dynamics Design Thinking - A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses Effective Communication - When information transmitted is interpreted by the receiver in the way it was intended by the sender Emotional Intelligence - The capacity to be aware of controls and express one's emotions, and to handle interpersonal relationships judiciously and empathetically Emotional Quotient (EQ) - The level of a person's emotional intelligence, often as represented by a score in a standardized test Empathy - Being attuned and sensitive to the emotional state of others Employee-Member-Centered Behaviors - Behaviors that focus on supporting employees Ethics - Principles that serve as a guide about how to behave Expert Power - Power based on knowledge and special skill or experience Formal Leaders - A person who is officially designated as the leader of a group Greenwashing - When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change