Workplace Readiness Skills Practice Test Flashcards correctly answered 2023

Workplace Readiness Skills Practice Test Flashcards correctly answered 2023 Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should - correct answer follow company policy You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do? - correct answer Make other arrangements for your neighbor and stay to finish the project deadline. 3. Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol policy which states that no alcohol is to be consumed during work hours. Violation of the policy will result in immediate termination. While at lunch today, Lacy observed several coworkers having beer with their meal. Lacy should - correct answer tell her immediate supervisor. Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait? - correct answer reliability Project tasks have been assigned to individuals. Which action of a team member may hurt the work of the team? - correct answer Not assisting others Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action? - correct answer Help your peer carry the long section of pipe. You must attend an important luncheon for work and dress appropriately. You should wear - correct answer what you would wear to a job interview. We know that how we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of: - correct answer self-representation. You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do? - correct answer Remain calm and report the problem to the manager's boss. While waiting on customers, you notice an elderly woman looking at new computers. You should - correct answer treat her as you would any other customer. Why is having cultural diversity on a company's staff a good idea? - correct answer An angry coworker complains about the way you do your job. Your BEST response is to a. be more assertive than he/she is. - correct answer remain calm and focused on a solution. Shauna works at an advertising agency and recently had a verbal argument with a coworker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict? - correct answer Report Ashley to the human resources manager. During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to - correct answer research how other companies and experts have improved customer service. In the graphic below, which personal skill BEST fits into the shaded area of the diagram? - correct answer Resourcefulness You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation? - correct answer After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology. At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively? - correct answer Restate the key question and ask if your understanding is correct. Which of the following phrases is appropriate for a formal greeting during a presentation? - correct answer Welcome