IT Service Delivery
Task1 – IT Service Strategy
Name
Candidate Number
Centre Number
Date
Organisation
Organisational Needs
IT Service Requirements Explanation of priority (high, medium or low)
Website to take bookings (Software) High: The business needs a functional website in order to take
customer bookings and monitor data e.g. when bookings are made,
customer reviews
Payment options for customers on website (software) High: The business can have a variety of payment options for the
customers e.g. debit/credit card, Apple pay and Paypal.
POS for taking payments at the park (hardware) High: The business will need to have a POS at the entrance to the
amusement park for people to pay for a day pass as well as on every
ride, so that payments can be taken from customers who are using
the pay as you go option.
Ticket scanning machine (hardware) High: The business can have various ticket scanning machines at the
entrance to check customer tickets and allow entrance to the park.
Wireless head set (hardware) High: Headsets will be needed by the supervisor to help manage the
park entrance assistants, the assistant manager and the
maintenance staff to report any issues with the rides.
CCTV (hardware) High: They will be required throughout the park to ensure staff and
customer safety.
WAP (Network) High: This will be required to connect all the wireless devices to the
network e.g. POS, wireless headsets and CCTV
CCTV monitor (hardware) High: This will be required to monitor the CCTV cameras located
around the park.
Interactive map app (future software needs) Low: In the future, the amusement park may be interested in an
interactive map that can navigate routes for customers and all be
used to collect data on ride preferences.
Task1 – IT Service Strategy
Name
Candidate Number
Centre Number
Date
Organisation
Organisational Needs
IT Service Requirements Explanation of priority (high, medium or low)
Website to take bookings (Software) High: The business needs a functional website in order to take
customer bookings and monitor data e.g. when bookings are made,
customer reviews
Payment options for customers on website (software) High: The business can have a variety of payment options for the
customers e.g. debit/credit card, Apple pay and Paypal.
POS for taking payments at the park (hardware) High: The business will need to have a POS at the entrance to the
amusement park for people to pay for a day pass as well as on every
ride, so that payments can be taken from customers who are using
the pay as you go option.
Ticket scanning machine (hardware) High: The business can have various ticket scanning machines at the
entrance to check customer tickets and allow entrance to the park.
Wireless head set (hardware) High: Headsets will be needed by the supervisor to help manage the
park entrance assistants, the assistant manager and the
maintenance staff to report any issues with the rides.
CCTV (hardware) High: They will be required throughout the park to ensure staff and
customer safety.
WAP (Network) High: This will be required to connect all the wireless devices to the
network e.g. POS, wireless headsets and CCTV
CCTV monitor (hardware) High: This will be required to monitor the CCTV cameras located
around the park.
Interactive map app (future software needs) Low: In the future, the amusement park may be interested in an
interactive map that can navigate routes for customers and all be
used to collect data on ride preferences.
