TCI Training Test Questions and AnswersTCI Training Test Questions and Answers

TCI Training Test Questions and Answers
Anything that makes challenging behavior more or less likely to occur - ANSWERsetting
condition
being aware of personal goals, values and beliefs
understanding cultural and ethnic differences
self regulation skill
personal triggers - ANSWERemotional competence is
A young person's inability to cope results in a change in behavior - ANSWERcrisis occurs when...
Support & Teach - ANSWER2 goals of crisis intervention
Baseline
Triggering event,
Escalation phase,
Outburst crisis,
Recovery. - ANSWERstress model of crisis
higher (educateur)
no change (fire-fighter)
lower (abuser) - ANSWERrecovery`
1. What am I feeling now?
2. What does this young person feel, need, or want?
3. How is the environment affecting the young person?
4. How do I best respond? - ANSWER4 questions we ask ourselves in a crisis situation
safety - ANSWERGoal of crisis intervention
eye contact, nodding, body language, facial expressions - ANSWERnonverbal
summarization
open and closed questions
reflective statements
door openers - ANSWERverbal
talk vs. acting out
reduces defensiveness
convey that we care
promotes change