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Zusammenfassung BWL Lernfeld 11 - Qualität sicherstellen und verbessern

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Dieses Zusammenfassung beinhaltet das Thema Qualität sicherstellen und verbessern. Es gibt viele verschieden Ursachen, die für Qualitätsprobleme führen können. Dafür gibt es auch Gründe in Qualitätsmanagement zu investieren. Total Quality Management wird auf 4 Varianten unterschieden (Qualitätsaudit, CAQ, Quality Circle und Qualität und Mitarbeiter). Was sind die Voraussetzungen für die Verbesserung der Qualität und welche Ziele sollen angestrebt werden.

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April 20, 2023
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2022/2023
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QUALITÄT SICHERSTELLEN

Wie kann die Qualität der hergestellten Produkte bzw. der Geschäftsprozesse
sichergestellt werden?
Aus welchen Gründen muss Qualitätsmanagement betrieben werden?




Ursachen für Qualitätsprobleme - Schlechte Verarbeitung
- Schlechte/nicht einwandfreie funktionierende
- Mechanik
- Arbeitsbedingungen z. B. Akkordlohn
- Bildungsniveau
- Verarbeitung Minderwertige Rohstoffe
- Veraltete Produktionsanlage


Gründe in Qualitätsmanagement zu investieren

- Höher Kundenzufriedenheit - dadurch mehr Kunden
- Sicherung der Konkurrenzfähigkeit
- Umsatz- und Gewinnsteigung
- Bessere Arbeitsabläufe
- Ruf des Unternehmens
- Motivation der Mitarbeiter steigt




Antonial
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