CPI Certification Test Questions and Answer solutions (Verified Answers)

CPI Certification Test Questions and Answer solutions ( Verified Answers) 4 Behavior Levels ✓ Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction Staff Attitude and Approach to Anxiety ✓ Be Supportive an emphatic non -judgemental attempt to alleviate anxiety Staff Attitude and Approach to Defensive ✓ directive -attempt to control the situation and begin to set limits Staff Attitude and Approach Acting Out Person ✓ non-violent physical crisis intervention Staff Attitudes for Tension Reduction ✓ therapeutic rapport dec rease in energy regaining of rationality Integrated Experience ✓ we can set the tone for whether or not the behavior escalates or de -escalates Non-verbal -proxemics (personal space) ✓ area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity. kinesics (body language) ✓ non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands 3 reasons for using the CPI supportive stance ✓ safety less threatening communicates respect components of the communication pyramid ✓ verbal communication, para verbal coomunication, and non -verbal communication What is paraverbal communication ✓ how we say what we say Three components of paraverbal communication ✓ tone volume cadence total voice control What is the verbal escalation continuum? ✓ the kite 1. Questioning 2. Refusal 3. Release 4. Intimidation 5. Tension -Reduction What is questioning ✓ information -seeking What is an intervention for questioning ✓ give a rational response redirect What is refusal? ✓ non-compliance What is an intervention for refusal ✓ set limits give options