Communication Skills question & answer 2023 updated

Communication Skills question & answer 2023 updatedWhich of the following actions by a pharmacy technician demonstrates effective kinesics? - correct answer Maintaining a straight posture and open stance to evoke a sense of openness and confidence When communicating with a patient, a pharmacy technician should maintain a certain distance from the patient. Which of the following is the most important reason for this nonverbal communication practice? - correct answer To avoid invading the patient's personal space A pharmacy technician is providing a patient information about a prescription. Which of the following statements should the technician make to ensure the communication is effective? - correct answer "Protonix is used to treat certain stomach and esophagus problems" A pharmacy technician is updating a patient's profile. Which of the following statements is a closed-ended question the technician should ask the patient? - correct answer "What type of allergies do you have?" A patient telephones the pharmacy stating that the pharmacy just delivered a medication prescribed for someone else. Which of the following is the best way to handle this critical moment? - correct answer Expertly and professionally A patient tells a pharmacy technician that they are concerned about potential side effects with a new medication because of their allergies to certain ingredients. Which of the following actions should the technician take? - correct answer Notify the pharmacist that the patient has additional questions Which of the following types of questions should a Pharmacy technician ask if they need longer, more detailed response from a patient? - correct answer Open-ended While communicating with a patient, a pharmacy technician repeats back the patient statement to show care and understanding. This action is an example of water flowing communication skills? - correct answer Reflective listening Which of the following elements of nonverbal communication is defined as the distance between a pharmacy technician and a patient while communicating? - correct answer Proxemics