SHRM-CP Study guide

Fishbone Diagram - correct answer Is used to map out a list of factors that affect a problem or desired Outcome Numerical Rating - correct answer Is a quantifiable measure of desired performance, and it serves as a target for improvement. Organizational Needs Assessment - correct answer Where is the training needed in the organizational level? It defines the KSAs required as the organization prepares for the future. Organizational Development (OD) - correct answer Is a complex strategy intended to change the beliefs, attitudes, values, culture and structure of organizations so that they can better adapt to new technologies, markets, and challenges. Organizational Development methods are employed to improve Organizational Effectiveness (OE). Scatter diagram - correct answer Quality tool that shows possible relationships between two variables. (e.g. Trend and Ratio) (e.g. to determine if there is a relationship between years of experience and income level) Sample return - correct answer A measureable outcome as a result of a developed initiative. (e.g. An average value of increased production) Designing an OED Intervention - correct answer Requires determining the target audience's readiness for the upcoming change. (Managers input is a way to diagnose their readiness and obtaining commitment. ) Interpersonal Strategies - correct answer Deals with the work relationship between employees. Efforts aimed at clarifying work expectations and norms to prevent misunderstandings or conflicts.