APCO TEST- ANSWERS GRADED A+

What does PSAP stand for: Public Safety Answering Point - is a facility equipped and staffed to receive emergency calls requesting police, fire, EMS and other public safety services via telephone and other communication devices Professionalism is defined by (1.1) - Who you are - inner character, what you do - behavior exhibited and how others perceive you - image projected Ethics (1.2) - implies that it involves an individual's personal, professional and organizational rules of conduct. It includes opinions and feelings about certain manners and behavior. PSAP Organizational Structure (1.3) - Each PSAP has a different organizational structure for personnel and job responsibilities, typically referred to as the chain of command. A PSAP's chain of command defines the relationship between frontline telecommunications, supervisors and managers. PSAP Informational Resources (1.6) - Many reference material and informational database are available in PSAP's. They include: Telephone book, Cross- reference or City Directory, Maps, Computer aided dispatch (CAD) systems, Internet and Search engines and other resources Mutual Aid (1.7) - is a process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response. These procedures are normally predetermined and are spelled out in "mutual aid agreements" between response agencies. Policies and Procedures (1.8) - A Policy is a guide to thinking. (vague) A procedure is a guide to action. (specific) Sometimes it is not what is said, but how it is said that sets the tone for interpersonal communications. The Communication Cycle - Five Components (2.2) - Sender; Receiver; Message; Medium; Feedback Sender - The person who initiates the communication. during the communication the sender and receiver roles change Receiver - The Person or group who is the target of the communication Message - The idea itself, in whatever form it may take Medium - The manner in which the message is transferred from the sender to the receiver Feedback - Communication from the receiver to the sender to verify the message was understood