WGU C208 Change Management and Innovation assessment Correct 100%

Which three individuals within an organization could play the role of change agent - ANSWER ceo consultant employee Which of the eight steps described by Kotter is the first step a change leader takes when implementing a change - ANSWER Establishing a sense of urgency Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5 (latest stage) - ANSWER knowledge persuasion decision implementation confirmation The head of human resources of a large company is considering changes to the employee benefits program but is unsure how the employees will respond to these changes Which type of change model should this person employ? - ANSWER Descriptive Which two statements characterize low end disruption - ANSWER it is an innovation that is good enough it evolves over time into a product with more features Which approaches would be appropriate for communicating change initiatives? Choose 2 answers - ANSWER Communicating change initiatives through email Explaining why the change is needed What is essential for a leader to communicate when undertaking organizational change? - ANSWER a consistent vision of the end result of the change how should training be viewed during organizational change - ANSWER as a worthwhile investment in a successful transition How can a leader connect with employees to help sustain organizational change? - ANSWER offering positive feedback Which approach is proven and effective in using reinforcements to sustain change? - ANSWER Directing leaders to focus on profit-driven goals, market share, and employee satisfaction What is a common cause for the failure of organizational change - ANSWER unclear goals Which role does creative tension play in organizational change according to Peter Senge? - ANSWER It drives people to bring reality in line with their vision which emotion is prevalent among almost all employees during the process of organizational change? - ANSWER anger which practice can lead to unconscious resistance to attempts at organizational change? - ANSWER tiring staff with unrelated demands how can leaders effectively address resistance to change through communications - ANSWER by being consistent, open, and empathetic How do mental model impact individuals' responses to organizational change according to Black and Gregersen? - ANSWER Mental models can become barriers that prevent stakeholders' from perceiving the need for change Which scenario is an example of on e of Black and Gregersen's strategies for overcoming barriers to change - ANSWER A CEO champions a change process by both accepting responsibility and providing clear metrics for the change initiatives How should leaders view difficult questions and serious concerns from employees about change initiatives - ANSWER as indications that the leadership team has failed to plan appropriately How is responding to change resistance in the non-profit sector different from in the the private sector? - ANSWER many employees are strongly committed to organizations mission. case study: How could the management team at the pharmaceutical company better implement the change - ANSWER hire and outside consulting firm to help lead the change initiative What are the most essential skills required by the leader of an organization experiencing revolutionary change? - ANSWER directive and decisive guidance what is most important when leading an organization through disruptive change - ANSWER cooperation which question must be asking in forming a contingency plan for a change initiative? - ANSWER what if The CEO of a leading automobile manufacturing c