APCO Telecommunicator Test: Questions & Answers : Latest Updated: 100% Verified

The term PSAP stands for Public Safety Access Point (Ans- False, Public Safety Answering Point Professionalism is defined by who you are, what you do, and how others perceive you (Ans- True Ethics involves an individuals personal, professional, and organizational rules of conduct (Ans- True The three primary fields of public safety communications are law enforcement, fire service, and emergency management (Ans- False, They are Law Enforcement, Fire Services, and EMS (Emergency Medical Services) The term vital services defines the primary functions or tasks of public safety communications systems (Ans- True Telephone books, maps, and cross reference directories are examples of PSAP informational resources (Ans- True A policy is a guide to action and a procedure is a guide to thinking (Ans- False, A policy is a guide to thinking and a procedure is a guide to action All non verbal communication requires face to face communication (Ans- False A question that can't be answered yes or no is an open ended question (Ans- True Restating a speakers main points in your own words is applying the active listening technique (Ans- False Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing (Ans- False An observation is based on assumptions and an inference is based on facts. (Ans- False, An observation is based on facts and an inference is based on assumptions Good customer service means treating callers with dilligence, consideration, and respect (Ans- True Emergency calls only come in on emergency lines (Ans- False Giving legal advice and/or personal opinions is part of a telecommunicators job (Ans- False It's okay for a telecommunicator to rely on memory during info gathering (Ans- False An accurate description of weapons is critical info for response units (Ans- True The ALI is the calling party's telephone number and the ANI is the calling party's address and dispatch info. (Ans- False, ALI is location and ANI is number E911 systems enhance basic 911 systems by automatically providing the callers telephone number and physical address (Ans- True Cordless telephones are considered part of the wireless telephone systems (Ans- False 911 calls are selectively routed to the correct PSAP based on the MSAG (Ans- True The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and call referral (Ans- True PBX pinpoints the exact location of the caller. (Ans- False, usually used in large building and gives a vague location