SSA Academy 421 2023 (Latest Update) Exam

SSA Academy 421 2023 (Latest Update) Exam. Postal Service employees operate under the mandate to protect and preserve the mail placed in its: - Answer Custody A violation of the security and sanctity of the mail is: - Answer Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: - Answer Deliver a first impression The type of communication that can enhance or contradict messages is: - Answer Non-verbal communication The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is: - Answer G.I.S.T. For a mailpiece to be considered a flat-sized mailpiece it must pass the: - Answer Flexibility test Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service? - Answer Instills customer confidence Successful sales transactions occur when the Sales and Services Associate (SSA): - Answer Makes an informed mutual decision with the customer on products/services What is the most positive way to impact customer perception of the Post Office? - Answer Provide excellent customer service The US Postal Service is the only delivery service that reaches: - Answer Every address in the nation An organized workstation creates a more _______ workplace. - Answer Efficient How a Sales and Services Associate (SSA) conducts themselves on the job effects the: - Answer Postal brand