PGA PGM Level 3 3.0 Full Study Guide, questions and answers. Verified

PGA PGM Level 3 3.0 Full Study Guide, questions and answers. Verified Recommended guideline a manager should use if an employee's performance differs from the expected? Address and find mutual agreement How should resources be allocated to avoid overwhelming a performer? Make them aware of what is available What should a manager do when a performer has difficulty recognizing when to act on a specific task? Take a specific direction A team member sets the holes correctly and is assigned this task routinely. What is the result of this? Reinforced the desired outcome How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? Explain feedback and consequences How can managers communicate that they want to work with the performer to ensure success? Feedback is clear What guidelines apply when a manager uses the supporting strategy? Capable and motivated What guideline is used with the convincing strategy because the employee is resistant? Help overcome resistance and give resources to do the job What strategy is used by the head pro when requested solutions by his assistant? Supporting What strategy is used with employees who are experienced but unwilling? Involving What action increases the chances of finding a solution that satisfies all parties? Address the problem early During joint problem solving, why is it important to state the problem in relation to the expectations? To avoid blame What manager behavior is appropriate during termination? Considerate, clear, decisive F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? Measure, evaluate, act What is food cost control? Management and procedures to regulate costs What is the most important consideration when forecasting number of staff and scheduling? Provide the service, minimal payroll Which condition enhances the benefits of mental practice? Cognitive hypothesis What is an effective means to help a beginner use motor imagery to improve? Combine with physical performance What optimizes performance when combining mental and physical practice? Recall past shots, execute prior memory What conditions lead to greater learning transfer? Same/similar conditions What approach is recommended to optimize learning transfer of a golf skill? Transfer skill at similar level in transfer learning What are two major ways to structure swing change movements through rehearsal? Skills practice and transfer practice What should a coach do when a student gets mad a swing change does not work? Accept blame, remind them they agreed to it What step in pre shot routine is helpful to a player who wants to trust their swing? Positive self-talk What are the benefits of an effective pre shot routine? Stay in the present, prepare, manage emotions What is recommended immediately after a poor shot is hit? Identify the flaw What pre shot routine problem could cause a poor shot outcome? Lie, distance, club How should players use the post shot routine to achieve focus on playing the game? Accept it, ask why Why is it important to have similarly skilled players in group instruction? More likely to benefit How should teachers respond to lessons getting off track? Accommodate changes and meet challenges What is the purpose of golf instruction from a long-term lesson plan? Goals that translate to performance What role should technology play with ball flight while teaching a lesson? Assist in identifying the error How can a teacher use technology to help identify losing the lag too soon? 3D pressure plates What data describes the launch of the ball? Spin axis, spin rate, launch, direction, speed, smash Which analytic technique pays the biggest dividend in improving teaching? Systematic observation What do routines allow teachers to focus on in the lesson? Fewer decisions and focus on learning What is overlooked by teaching pros when building a teaching business? The value of their teaching program What is the difference between a family with small kids and an electronic user? Growing the teaching business, promote yourself What is the most beneficial in helping the teacher determine the starting point for on course instruction with an experienced student? Skill level, blanks in their game What lie should the suspension point be constant? Ball below feet What is the anticipated result of an effective fitting? Match the clubs to the player, eliminate ball flight variable How should the complexity of the task be handled if the performer is learning something new? Simple, then add more complexity What element of the performance system describes the job task? Performance expectations A member attempts to return a shirt and demands a cash refund. They complain to the HP who reprimands the AP. What is misaligned here? Consequences What interpersonal skill should a manager use when discussing agreed upon expectations? State your purpose clearly How does discretionary enforcement of policies contribute to the motivation of performers? Demotivates The employee uses more skills to complete a task is. Skill variety When the performer is involved in the task from beginning to end? Whole task The performer is given a task that has real significance. Significant work The performer has the freedom to determine the best way to work. Autonomy How should the GM use significant work when directing the merchandiser to do spot audits? Explain the feedback and consequences What is used when the HP gives freedom to the AP to run the member guest? Autonomy How can managers communicate they want to work with the performer to ensure success in the task? The feedback is clear What two factors determine the delegation of a task? Willingness and capability Enthusiastic and unexperienced? Directing Enthusiastic and experienced? Supporting Unenthusiastic and experienced? Involving Unenthusiastic and unexperienced? Convincing What guideline is taken when the convincing strategy is used due to resistance? Help overcome resistance and give resources to do job What is used when the HP only offers solutions when requested? Supporting What is the managers role in the supporting strategy? Give control to performer What increases the changes of finding a solution that satisfies all parties? Address the problem early How can a manager identify if a problem continues to exist after an agreed upon course of action? Establish a timetable for follow up During joint problem solving, what is the managers role when identifying resolutions to a problem? Ensure clear expectations and how to achieve them What is the managers involvement in the follow up process so important? Shows commitment to solving the problem Why is it important the manager state the concern in relation to the expectations for the job? To avoid blame What must the manager and employee agree upon in joint problem solving? Specific actions What is one of the mangers goals in joint problem solving? Give clear expectations and narrow the gap between expectations and results What stage of the 4 Stage Problem Solving Sequence gives performer the chance to take ownership of the problem? Stage 3, Final Decision Making What is the timetable difference between reinforced and joint problem solving? Shorter because the problem is urgent How is the managers demeanor during reinforced problem solving? Mentor, be more assertive What is used during the final decision-making stage? Directing strategy What action step is different in final decision and reinforced problem solving? Written expectations What behavior is expected in the termination stage by the manager? Clear, considerate, decisive What stage determines if the employee met agreed upon expectation? Stage 4, Termination What is the benefit of having a well-run FB operation? Complete destination by using the facility vision What is identified before levels of service are determined? Type of facility and expectations What is used to keep the operation running smoothly? Inventory, receiving, P.O systems What is food cost control? Procedures that regulate costs What is the formula for income spent on payroll? Payroll/income What must the manager consider when scheduling? Provide the expected service while minimizing payroll What is the result of training and re training? Personally rewarding What is the best advertising for FB? Word of mouth What is an external intersection? The operation and its customers What is an internal intersection? The facility within itself What operates most with the FB team? Tournament ops What is so important that FB and tournament ops are closely tied? Revenue What aspect of a facility is tied to the marketing and promotion that differs from its competitors? Brand What is an example of and external intersection? Dining options What is the difference between FB and retail? Receiving process What is the cognitive rehearsal of an activity in the absence of muscle movement? Mental practice A student is unable to learn from a video, therefore they use internal motor imagery A student can learn from a video, therefore they use external motor imagery When is mental practice and motor imagery most effective? When used with physical practice What is the best way for beginners to improve shot performance? Combine mental and physical practice What makes cognitive hypothesis an effective learning tool? Helps identify what to do and where to focus attention What enhances the benefit of mental practice? Cognitive hypothesis What optimizes performance when combining mental and physical practice? Recall past shots, execute prior memory What is retroactive transfer? Subsequent learning of a skill to perform a previous skill What is expected when old neural networks positively transfer to new swing movements? Easier to learn, less practice What two ways to structure swing change movements through rehearsal? Skills practice and transfer practice What should a teacher do when a student is mad when a swing change is not working? Accept the blame, let them know they agreed to it What pre shot routine is helpful for a player who wants to trust their swing? Positive self-talk What should a player do after he selects a target, addresses, and reminds himself not to pick up the club in the backswing? Trust and swing What are the benefits of an effective pre shot routine? Stay in the present, prepare, manage emotions What should be included in the post shot routine following a good shot? Logical self-talk What is the immediate post shot routine for controlling emotions after a poor shot? Identify the flaw What pre shot routine problem could cause a poor shot outcome? Club, distance, target, alignment How should players use the post shot routine to achieve focus of playing the game? Accept the shot, manage emotions How should a teacher respond to a lesson getting off track? Accommodate the changes and meet the challenges What is included in long term player development? Written programs, timeline What is the purpose of instruction from long term planning? Goals that translate to performance What role does technology play with assisting ball flight in a lesson? Helps identify the error What feedback does technology provide? Augmented What distance will a 1-degree change hit the edge instead of the center of the hole? 10 feet What described the launch of the ball? Angle, spin, speed What describes the club at impact? Centeredness, path, loft What occurs when teachers mentally review their instruction? Reflective teaching How often should teachers reflect? Daily What is the least reliable way to ascertain a teacher's skills? Directed observation What pays the biggest dividend when improving teaching? Systematic observation What do routines allow teachers to do? Make fewer decisions in lesson, focus on learning Golf is shifting to what target? Entire families What is overlooked by many teachers? The value of their teaching program What do many teachers prefer to do before going on course? Observe different shots What is beneficial when determine where to start a student? Skill level and experience What is the most common reason to video on course? Pre swing errors and routines Uphill lie means the player should? Aim right, less loft, ball in the middle Downhill lie means the player should? Play back, expect the ball to go right Keeping the suspension point constant is crucial for the? Below the feet shot How should a player minimize grass between the club and ball? Steeper angle of attack What adjustments are made when hitting a flier? Less club, steeper, wider arc, open face Replacing a grip with one heavier result in? Lighter swing weight Replacing a grip with one lighter results in? Heavier swing weight What shafts require butt trimming? Taper tip What is most affected when replacing a 60-gram graphite with a 110-gram steel? Swing weight What angle has the most effect on distance? Loft angle What exaggerates the effects of a ball flight caused by improper lie angle? Off center strikes How does too little driver loft affect the swing? Change swing for distance, no balance What type of club is most affected by improper lie angle? Longer club, driver What ball flight law controls the distance of putts? Centeredness of contact To achieve less forward press, what happens to the putter loft? Decrease When should a manager address gaps in performance? Find a mutual agreement for both parties What expectations should a manager's performance standards effect? Staff initiative What resources are needed to carry out facility's mission? Material, physical, human, time based, financial A hydraulic leak is discovered on the green, what amplifier is needed? Feedback What is the information, circumstances, or events that signal a performer to act? Input An employee is routinely late for the morning shift and gets reassigned to the afternoon. What is the problem? Negative action to a positive consequence, behavior won't stop What is the guideline for effective feedback? Cleary, time based, unbiased What guidelines apply when using the directing strategy? Clear instructions and steady feedback