PGA PGM Level 1 Practice Test Solved 100% Correct

The interpretation of quantitative data is less susceptible to differences of opinion than qualitative data. - ANSWER-True Consider the following table. Based on trend analysis, what forecast would be made on the number of weekend rounds that will be played in year five? YEAR:, 1, 2, 3, 4, 5 WEEKEND ROUNDS:, 15,000, 13,900, 15,800, 16,400, ? - ANSWER-They will increase During contract negotiations between a landscaping contractor and her golf facility, head professional Helen Rickles was able to successfully communicate her role and intent in asking for a meeting. Identify the interpersonal skill Helen employed in this situation. - ANSWER-Stating your purpose clearly What is the most likely reason that electric cars would require more storage space than gas cars? - ANSWER-Battery charging equipment Your facility wants to purchase new golf cars. A member of the club's board of directors has recommended an expensive model. What is the best way to decide whether the facility can afford to acquire that model? - ANSWER-Forecast revenue, expenses, and income What is the formula for Merchandise Net Operating Income? - ANSWER-Revenue - (Cost of Goods + Operating Expenses) What is provided in the "Strategies to Succeed" section of the Career Fitness Manual? - ANSWER-Effective starting point for developing goals What post tournament statistical data is most useful in planning course difficulty levels from year to year? - ANSWER-Hole-by-hole scores While playing in the club championship, Mark hits his ball into an area defined by black stakes. What do these black stakes define? - ANSWER-Immovable obstruction In a multiple-day event, placement of the tee markers should be balanced so that the course's effective playing length is approximately the same from day to day. - ANSWER-True When a manager modifies an idea to include other people's contributions, they are most likely employing which of the following interaction strategies? - ANSWER-Involving Which of the following is an example of a performance metric? - ANSWER-Number of rounds Which of the following is part of the Explore stage in the Career Planning Process? - ANSWER-Understanding the scope of the industry Why should drivers be informed of the facility's restrictions that limit where golf cars can be driven? - ANSWER-Insure proper operation of the vehicle Which one of the following situations best justifies the use of the "convincing" strategy? - ANSWER-When confident your solution is the best course of action Which action would be the most appropriate facility response when income fails to meet expectations? - ANSWER-Increase the number of rounds through better promotions What method do managers use to increase their knowledge of financial performance and controls? - ANSWER-Spot audits Which of the following interpersonal skills is demonstrated by the statement: "I can see that you are disappointed with your score. But try to remember that it has only been a month since you broke 100. Your rate of progress has been exceptional"? - ANSWER-Providing a compelling rationale Where should the scoring area be located for a regional or sectional championship? - ANSWER-Near the last green How is the "honor" determined before the start of a match play event? - ANSWER-Order of the draw A caddie may identify a found ball as belonging to his player. - ANSWER-True What is the goal of a tournament checklist? - ANSWER-Have no surprises at tournament time Which of the following is a type of lease agreement? - ANSWER-Secured finance Which of the following is a core skill? - ANSWER-Customer Service What strategy is usually most appropriate in situations where one has a solution that may meet the needs of others who are in a position to accept or reject it on its merits? - ANSWER-Convincing Which of the following is a quantitative result produced by a Rainmaker? - ANSWER-Drives top line growth When assessing the current state of a facility's tournament business what data is important to obtain from past tournament records? - ANSWER-Amount of revenue and its sources The extent to which one wants to control the outcome of an interaction is one of the features that distinguishes the four interaction strategies from each other. - ANSWER-True What is the purpose of a local Rule? - ANSWER-Modify a rule of golf The player incurs a penalty if her caddie accidentally moves and replaces her ball while removing a loose impediment from the fairway. - ANSWER-True A long-time member of your golf committee is reluctant to endorse a tournament format change that the head professional has proposed. Which interaction strategy would likely be most helpful in resolving the situation? - ANSWER-Compelling rationale In which circumstance would adopting the "directing" strategy be most appropriate? - ANSWER-Clearing a parking lot jam Which of the following is an "immoveable obstruction"? - ANSWER-Bridge over a stream As a rule-of-thumb, about how many square feet should be allocated per golf car when designing a golf car storage facility? - ANSWER-70-75 square feet Stroke-play events flighted by handicap allow for more competitive contests. - ANSWER-True A Four-Ball stroke play event is best described as two-player teams selecting the better ball on each hole as the team score for that hole. - ANSWER-True Which of the following events would cause a change in the forecast for golf shop expenses? - ANSWER-Delivery of new golf cars It is recommended to include all relevant golf specific skills in a resume. - ANSWER-True What information should form the basis of a golf shop's 12-month budget? - ANSWER-Forecasts and assumptions in the business plan The Tournament Committee is required to include the competitor's handicap on the scorecard. - ANSWER-False Which of the following is a likely tournament goal for a municipal facility? - ANSWER-Maximizing the utilization of the course A player who voluntarily checks his downswing before the clubhead strikes the ball is still considered to have made a stroke. - ANSWER-False Responding to others in such a way that you convey a genuine understanding of their point of view defines the skill of "reframing difficult situations". - ANSWER-False What market conditions are particularly important to remember when developing a tournament plan? - ANSWER-Demographics and economics What determines when a player's ball is out of bounds? - ANSWER-The entire ball lies outside the inside line of the out of bounds stakes What should govern the decision to pursue an opportunity? - ANSWER-Short life expectancy of the opportunity Which of the following is an example of a non-verbal communication in a customer interaction? - ANSWER-Appearance Why is it important to identify the form of play when assessing penalties? - ANSWER-The penalties can differ significantly depending on the form of play Which of the following is true about a well-planned promotional strategy? - ANSWER-It will take advantage of many free and inexpensive forms of publicity Moments of truth occur each time facility employees come into contact with customers. - ANSWER-True In match play, a player wins the first three holes but then discovers 15 clubs in his bag. What is the status of the match at the 4th tee? - ANSWER-Opponent is now three up When purchasing a golf car fleet, which of the following is the best reason for choosing a dealer? - ANSWER-Provides multiple insurance options The process for developing a business plan starts before you establish the goals you would like to achieve for the shop's coming year. - ANSWER-True What should be the base line reference for evaluating tournament performance? - ANSWER-Revenue generated Listing tournament winners in the newspaper is an example of which tournament review task? - ANSWER-Developing post-tournament publicity What is the common practice at most facilities for providing emergency first aid during events? - ANSWER-Tournament staff with radios placed in strategic locations on the course