Lenovo Service (RWSW200) Test Questions & Answers | with 100% Correct Answers | Verified

What is the first phase of the Onsite Service process? - ANS - Service Acknowledgement Service technicians are expected to monitor which site to take service courses for new products? - ANS - Lenovo Learning When should Service Technicians wear an Electrostatic Discharge (ESD) wrist strap? - ANS - During any repairs Which of the following is an example of a Customer Replaceable Unit (CRU) for a desktop computer? - ANS - Keyboard Once onsite, which of the following is necessary for Service Technicians to comply with Customer Safety and Security Procedures? (Select all that apply) - ANS - Present a Photo ID You are working onsite performing a repair on a Lenovo ThinkCentre. While you are performing the repair, you receive a phone call from a friend you are planning to spend the weekend with. What is the correct way to maintain professionalism and deal with the phone call? - ANS - Wait until you have finished the repair and are no longer on the job to return the call. You have been dispatched on a call to replace the main assembly board on a laptop. When you arrive onsite and start to do the repair, you notice the serial number does not match the information in the Service Order (SO). Which of the following is the best way to resolve the matter? - ANS - Escalate the issue to the Contact Center for assistance on the best course of action