ServiceNow Quebec CSA (2022/23) | 600+ Questions with 100% Correct Answers

The ServiceNow platform and the applications that run on it use a single system of record and common data model to consolidate your organization's business processes. - True It is possible to build custom applications within ServiceNow - True What does aPaaS stand for? - Application Platform as a Service What is the primary way for users to interact with the applications and information in a ServiceNow Instance? - The Now Platform User Interface When was the Now Mobile App first Introduced? And what can you do with it? - It was first introduced after Madrid and allows users to upload images and attachments, Sign Documents, Take Surveys The Service Portal provides a user-friendly self-service experience by providing access to specific featured using widgets. When accessing the service portal via a web browser users can also: - Search for articles, catalog items, records - Submit requests - Browse the corporate news feed - True ServiceNow is available as an on-premise solution - True ServiceNow uses which type of tenant architecture - Multi-Instance Single-Tenant These are the advantages of using an instance stack. 1. Upgrades can be performed at the individual customer's preference, not a preset schedule. 2. Data is truly isolated making maintenance on hardware and software easier on a customer-by-customer basis. - True How many instances does a customer get? - Customers get a minimum of two instances, Production, and sub-production. Customers can purchase additional instances. What types of user authentication does ServiceNow support? Hint there are 7 - Local Database Multi-Provider Single Sign-On Multifactor LDAP SAML 2.0